Will not return to quiz properly if window is closed

[traceyh54110889]

I have a training module put together and everything is working fine but I discovered a bug that I can't fix. I am not sure if it is a problem with the quiz settings in the module, or a problem with our LMS, or a combination of the two.

If the learner is in the middle of the final quiz (10 multiple choice questions), and they close the window exiting the module, when they go back to the module through the LMS, it will resume at question one, that was already answered (answers selected, things greyed out, nothing selectable), but there is no way to navigate past these questions to continue where they left off. So they are essentially stuck.

On the screen there is a custom play pause button, which is set on the first slide of the module and carried through all slides, that if clicked repeatedly will make the answered questions slides advance one at a time until you return to where the quiz really left off. At this point it is possible continue normally, and everything works fine, and the quiz is scored correctly.

Could the custom play pause button be causing a problem? I dont think it is because it doesnt cause an issue if the quiz is not interuppted to begin with. There needs to be a button on each previously answered question slide so they can move forward to the actual point where they left off, or there needs to be a way to change a setting so the quiz goes back to the first unanswered question, or I would even settle for something that resets the quiz altogether forcing them to restart if they don't finish it to begin with.

Any ideas?

I am using Captivate 2019 11.8.1.219

[RodWard]

My first suggestion would be to test your SCORM module in SCORM Cloud to see if you get a different result.  If the module works perfectly in SCORM Cloud then I would be suspecting your LMS to be the culprit.  If SCORM Cloud behaves the same way, go to the next suggestion.

To test whether the extra navigation button is causing the issue, try just taking it out of the module before retesting in SCORM Cloud.  You can easily do this without losing the button by just finding the slide where it first appears and moving it off into the scrap area before you republish the SCORM zip to test.

If testing reveals that the button is somehow fouling things up for the quiz, use the default Next button that can be added to any quiz question from the quiz settings.  That is a component of the quiz slide and should not cause issues with bookmarking.  For your other slides where you also want a next button to appear, you can add the button to the Master Slides used by those slides as needed.

Try these suggestions and get back to the Forum to report your findings.

[traceyh54110889]

Finally getting back to this project... Thank you for your response. I tried everything you suggested and nothing helps. The bundle acts the same way in SCORM Cloud as it does in our LMS. If you exit before completing the quiz, it will start back at question one when you relaunch, with answers already selected, and no way to advance. I removed the custom play/pause buttons by putting in the scrap area and tried everything again and it made no difference. It still rejoins the quiz at question number one.

I spent some time double checking some settings on other courses that I have created with the exact same design and layout, and all of the same features, and they do not have this problem. When you relaunch with the quiz halfway compelted they rejoin at the first unanswered question. All the project and quiz preferences are the same between those that behave properly and those that do not, but I have to be missing something. 

What else can I try?

[Lilybiri]

Do you use Branch Aware?

[traceyh54110889]

I'm sorry, but I do not know what this is.

[Lilybiri]

It is in Quiz Preferences under Settings. 

[traceyh54110889]

The box is not checked.

[traceyh54110889 · Accepted solution]

FIXED!

Because I had another course setup with the exact same format and functionalities, that did not have this problem and always resumed the quiz right where it left off, I knew there was a setting or something that was not right in the problematic course. I went through every setting through out program and tried to make everything exactly the same as much as possible. I reposted the course in SCORM cloud a few different times to retry after making changes here and there with no change. It wasnt until I found a checkbox related to the table of contents that things got sorted. Under Project > Table of Contents > Settings there are several check boxes. Once I made the check boxes under Runtime Options match the configurations in the good course, the course with the problems was then fixed. I believe the problem was actually with the box labled Self-Paced Learning. This needs to be unchecked. I don't know what this is supposed to be, but for my purposes it should not be checked.

[Lilybiri]

Checking 'Self-paced learning' is a way to have bookmarking set up. It can indeed clash with the more powerful bookmarking in a LMS.

[RodWard]

That particular option is intended to be used when you need a course module to bookmark the location where the user stopped viewing the content, but you are NOT using an LMS to deliver and track the user interaction.  Self-paced Learning bookmarking stores the bookmarking data in the web browser on the end user's PC.  With a SCORM LMS the Resume Data bookmarking is stored on the LMS database.

It appears that since you had both bookmarking options turned on they were conflicting with one another and giving you these annoying behaviours.