You are eligible for a free upgrade to Captivate (2019 release).

Forum|Forum|5 years ago
April 4, 2020
2 replies
874 views

I'm trying to re-install Captivate on a new machine and I'm receiving this message when I enter my 2019 serial number:

I tried using the online chat but it is basically useless and the 800 number closed on weekends.

This topic has been closed for replies.

Correct answer qikcreative_steve

Finally got through with a support person in the chat bot. You just need patience to geth this done.

Adobe is failing here! BIG TIME!

You need to get in touch with an actual person, through hanging on in the chat bot or by phone. You will eventually get through to a person who can issue you a new number that will get added to your account purchase history.

A

andreasn7217043

Participant

I have the same problen. Can anybody help me? Thank you

Q

qikcreative_steveAuthor

Inspiring

I've been on hold for 3 hours calling this number:

1-800-685-3570
Press 2 for Licensing

This is absolutly brutal.

I've also been online all weekend with the Adobe chat bot which is also piece of garbage.

This is by far the worst customer experience I have ever had.

The issue is so basic yet so difficult to resolve.

Q

qikcreative_steveAuthor

Inspiring

Finally got through with a support person in the chat bot. You just need patience to geth this done.

Adobe is failing here! BIG TIME!

Lilybiri

Legend

Which version did you reinstall? Was it 11.0? In that case you can have the free upgrade to 11.5.

Q

qikcreative_steveAuthor

Inspiring

I downloaded the latest version installer which at this time is 11.5.4.613

Q

qikcreative_steveAuthor

Inspiring

So I'm guessing that my serial number is for 11.0

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