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T
TLC79
Participant
May 22, 2012
Question

Activation Issues with Captivate 5.5

  • May 22, 2012
  • 4 replies
  • 6021 views

Hi

Hope someone can shed some light on this issue for me.

I have Captivate 5 already installed on my PC (Installed by CD), I recently purchased and downloaded the upgrade to Captivate 5.5 from the Adobe site.

Everything installed fine (a couple of conflicts with media encoder 5 & something else from version 5) and it accepted the activation code supplied with the download. Captivate 5.5 was working fine. I launched it the next day and it tells me that activation is required. Tried to do this online, but Adobe keeps saying I'm not connecting to the internet, but I am. When I select the option. "Can't connect online" I type in the activate code and it says it's not valid for this product. I'm now getting slightly confused and frustrated.I've tried calling and chatting with online help but I feel I'm not getting anywhere fast.

I launched Captivate again the following day and wasn't asked for activation. I thought everything was sorted, until I launched it today and was asked to activate again.

Could it have anything to do with Captivate 5 still being on my machine? I asked online help previously if this was an issue and was ignored.

I'm using Windows XP

Thanks in advance

This topic has been closed for replies.

4 replies

M
MemberFirst
Participant
September 13, 2012

Having the same issue here too. Corporate environment, have an active internet connection, but Captivate 6 activation screen telling me I don't. Unable to get my subscription started. I have checked with IT and there is no activity on the proxy or any firewall resrtictions that are stopping it. Have run all the adobe tests and they have passed. Any ideas as my trial is about to run out, I have paid for a subscription but can't get the two to talk. Very frustrating!

Priyank Shrivastava.
Priyank Shrivastava.
Inspiring
September 13, 2012

Hi,

Can you please tell me few thing here.

Before you purchased Cp 6 subscription, did you already using Cp 6 in your machine, if yes, did you uninstall and reinstall the Captivate 6 with the Subscription option of Captivate 6?

Please let me know so I can suggest few steps.

Thanks

Priyank

Thanks, Priyank Shrivastava
M
MemberFirst
Participant
September 13, 2012

Hi Priyank,

I have now unistalled and reinstalled, selecting the Subscription option and it now works. Might be an idea to let people know this requirement more broadly.

Thanks.

A
Adobe Employee
AdityaKalania
Adobe Employee
May 25, 2012

Hi,

Is the issue resolved?

W
www_cpguru_com
Inspiring
May 22, 2012

Any chance that you are on a corporate network using proxy servers or routing tables? If so then that is the likely cause. I have the same issue with my work pc everytime I need to activate a piece of Adobe software, so I usually bring my computer home (a big desktop workstation) and connect it to my network at home. Then once it's activated I bring it back to work again.

www.cpguru.com - Adobe Captivate Widgets, Tutorials, Tips and Tricks and much more..

T
TLC79Author
Participant
May 22, 2012

It is a work PC, but we're not using any proxy servers or routing tables.

Just confused by the fact that it did intial activate then the next time it was launched, it said it wasn't activated.

A
Adobe Employee
AdityaKalania
Adobe Employee
June 6, 2012

Hi Aditya ,

We are also facing the same problem in our environment . User has purchased one license and it is not upgrading the evaluation or trial version of Captivate 5.5 . User is getting the same error . Can you please advise me .

You can contact me at sagar7178@gmail.com


Hi,

I have sent an email to you. Please reply to that email so that we can troubleshoot the activation issue.

Thanks

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
May 22, 2012

I think you should pursue this issue with Adobe Support.  It sounds like for some reason your product activation isn't sticking.  Is this your own personal PC, or a PC owned by the corporation you work for?

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