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I would print out that knowledge base article and take it to the IT folks whether you're using Windows Server 2003 or not.
http://kb2.adobe.com/cps/194/tn_19439.html
This has GOT to be some kind of permission/security thing.
Thanks
john
39
Replies
Hi there
I've heard many complaints about support for many different companies. Perhaps if you could tell us the issue here we might offer a way past it.
Cheers... Rick 
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Hi Kay
You might take a look at the link below for a metadata utility
If the video doesn't play after you upload to a server, there could be a few different issues at play here.
The Server may need to have a MIME type configured in order to serve FLV files
The server may be UNIX or a UNIX variant. In this case, the file naming structure may need to be examined in order to see if you need to change anything. For example, the Captivate file is referencing MyVideo.flv and the actual file name is myvideo.flv. So you need to either rename the reference or the actual file name on the server to match.
Hopefully something here was helpful... Rick
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Hello again
I believe you said you were using Adobe Captivate 4? Are you able to share the FLV? If so, I'd be happy to try it from my end and see if I can figure out why it's not working for you. If it's under 100MB, you could use yousendit to ship the file. My address is rstone75 (at) kc (dot) rr (dot) com.
If you aren't comfortable with that, I totally understand.
Cheers... Rick
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Hi Kay
Indeed I have. I've done it using my own video as well as sample video.
Click here to download a sample clip that I use in Captivate classes. If it works for you, you know that it's related to your own video clip. If not, it's got something to do with your captivate setup.
Cheers... Rick
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Good question!
Actually I've not tried that quite yet. But I'm about to. I've got a Kodak Zi8 and am about to try converting a MOV from it to an FLV and insert into Captivate.
Hang on a sec and I'll see how it goes...
Rick
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Hello again
I just tested and it seems to work.
I used a Kodak Zi8 to record a small clip. The camera saves as MOV format. I then used the Adobe CS3 Media Encoder to convert from MOV to FLV. I then dropped the FLV into Captivate. Published and uploaded the Captivate content and the FLV to my web server. The result is what you see above.
Cheers... Rick
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Hi Kay
Indeed I used Insert > Flash Video as the means to insert the video file. I also published it out using the Flash SWF option. That's what I meant when I said I uploaded the Captivate content and the FLV to my server.
If you have installed the Master Collection (many different Adobe applications) you have access to the media encoder. This is an application that allows you to convert from one media format to another.
Cheers... Rick
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Thanks for posting that, Jay! Hopefully it will help Kay out.
Cheers... Rick
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Hi Kay
The fact the video plays in your browser after you Publish the project but not after you upload to the intranet is suggestive that your web admin types need to configure the FLV MIME type on the intranet servers.
You can confirm this by opening the browser and attempting to play the FLV directly by specifying just the path and FLV file name in the URL.
Cheers... Rick
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Hi Rick
As a matter of fact, the video also plays okay when I click on the .htm
file from Windows Explorer (I get Captivate to create a .html file for
me), and as before it works fine when I preview the file in my browser,
BUT yes, when it's uploaded, nothing there!
Very frustrating...
Hey, guess what ! (I think this is what you meant) ... I just opened
my browser, then went File, Open, and browsed/navigated to the .html on
our actual server folder (where the file is uploaded to), and the video
plays !!!!
But the rest of what you said ..."your web admin types need to configure
the FLV MIME type on the intranet servers" - I don't know what you mean
by this. And if I don't know, the IT guy here probably won't know... 
Kay
Hello again
If you re-read the thread, my second post contains a link that you probably need to have the folks that manage your intranet server review. I'll post again below:
The link provides steps for them to follow.
Cheers... Rick
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