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A
Anonymous
February 6, 2013
Question

Autoplay: Adobe Captivate 6 Project

  • February 6, 2013
  • 2 replies
  • 8225 views

Hi we created a project for a client and published a .swf. They came back saying they have a problem with the course not starting automatically.

" We have re-published the latest version and are still running into the same issue.  The course does not automatically start.  To begin the course, users will need to click on the first slide in the menu on the right. The first slide doesn’t appear so that we can include text to provide instruction. The users’ expectation is that the course will auto start. We have tried all we can on our end and seeing we are not the authors and do not have a way to affect settings, we are limited and can no longer troubleshoot.


We are having trouble viewing the course.  It does not automatically start playing once it is loaded.  It only works the next button or a slide in the outline is clicked; it does not automatically advance.  We have uploaded the presentation several times and have tried a variety of work arounds but nothing works. "

We have checked the autoplay options under Edit>Preferences.  Its fine and checked. At our end also .swf plays automatically.


Any help??

    This topic has been closed for replies.

    2 replies

    I
    Ian_C_ADC
    Inspiring
    July 4, 2014

    just to let you know, we had this problem and the solution was to actually turn auto play OFF.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 6, 2013

    Is the client launching just the SWF by itself, or are they launching the SWF by launching the HTM file that Captivate also publishes?

    A
    Anonymous
    February 6, 2013

    Im not sure. Is there a difference? When I open both the SWF and HTM file, it works normally and autoplays as it should.

    I believe the client uploads the SWF files onto some server. Could it be some setting at that end?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 6, 2013

    Yes there is a difference.

    Captivate publishes an SWF with an HTM and JS files.  If the project is going into a SCORM LMS then there will be lots of other files in addition to the three mentioned above.

    I would suggest that you check if the client is using the HTM file to launch the SWF and that they have all three (SWF, HTM,JS) in the same folder. 

    THEN see if they have the same issue even when using the HTM.

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