Autoplay not working in Captivate 6

Hi All,

I'm having a problem with Captivate 6 that I've contacted Adobe for help with, but they've not been able to.

My issue is that I'm creating projects using Captivate 6 and publishing them. I need them to be available online and when the url is opened, I want them to pre-load a certain amount (say 20%) and then when that's pre-loaded, I want them to autoplay. I have had Captivate 4, and got this exact functionality, to my complete satisfaction.

I have two types of projects:

- ones originally created in Captivate 4 and then transferred into Captivate 6

- ones created from scratch in Captivate 6.

These are the Publish settings for Start and End that I'm using:

When I preview the project or have it locally it seems to work fine, but when it's published online I get the following problems:

1) Autoplay doesn't work

2) When I manually start the project, it plays the first slide and hangs on the second.

I usually have to rewind or refresh a couple of times to get it working.

Here's an example of what I'm seeing: http://gale.cengage.co.uk/product-training/techdemo.aspx

Can anyone help? Can people who have been successful adding published projects to websites give me a walkthrough of what they did?

Any help would be greatly appreciated (I'm at my wits end!)

Thanks,

Chris.