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ANNOUNCEMENT
Captivate (2019 release) on macOS Big Sur (macO...
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Captivate (2019 release) Update 5 released
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Hotfix for VR content not playing on devices
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VR content cannot be viewed in VR devices
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Hotfix for LMS reporting issues in Chrome 80
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Saurav_Ghosh | Adobe Employee , Nov 15, 2020
Captivate (2019 release) on macOS Big Sur (macOS 11)

Does Captivate work on Big Sur?

Adobe Captivate (2019 release) is NOT COMPATIBLE with Big Sur.

If you launch Captivate (2019 release) on macOS Big Sur (macOS 11), the project editor becomes unusable.

We are working on making Captivate (2019 release) to be compatible with Big Sur. 

Meanwhile, you can review the current system requirements for Captivate.

Saurav_Ghosh | Adobe Employee , Oct 15, 2020
Captivate (2019 release) Update 5 released

We are pleased to announce that we've released Update 5 of the 2019 release of Captivate. This update focuses on bug fixes and ability to insert themes from the Asset Panel.

For more information, see

How to update

Pre-requisites for this update:
  • Windows: Ensure that Captivate 11.0.0.243 or 11.0.1.266 or 11.5.0.476 or 11.5.1.499 build version is already installed.
  • macOS: Ensure that Captivate 11.5.4.613 build version is already installed.

Launch Captivate anc click Help > Check for Updates.

After updating, restart Captivate and verify the builds:

  • Windows: 11.5.5.553
  • macOS: 11.5.5.676

For more information on fixed issues and known issues, see the Release notes.

Update Captivate today and let us know if you face any issues.

Happy Captivating!!

Saurav_Ghosh | Adobe Employee , Jun 09, 2020
Hotfix for VR content not playing on devices

A couple of months ago, in Captivate, there was an issue of VR content not playing on devices. The issue was due to a few core libraries that were deprecated.

 

We are now pleased to announce that we’ve released a Hotfix to address the issue. This Hotfix is applicable to Adobe Captivate (2019 release) with build number 11.5.1.499 on Windows. 

 

If you are not already on build number 11.5.1.499, update your copy of Captivate.

 

For more information, see this post.

Please send us your feedback and let us know if you're facing any issues.

Saurav_Ghosh | Adobe Employee , Mar 23, 2020
VR content cannot be viewed in VR devices

When viewing VR content published via Captivate in VR devices, the VR content does not play as expected. 

Due to a few libraries getting deprecated, there may be glitches in experience on stand-alone VR devices. There may also be issues with content loading on mobile devices that are experienced with cardboard.

We are working on integrating the newer libraries into Captivate and we’ll release a fix with the new library support shortly.

Saurav_Ghosh | Adobe Employee , Feb 17, 2020
Hotfix for LMS reporting issues in Chrome 80

We'd recently wrote a post about LMS reporting issues on Chrome 80.

We are pleased to announce that we have released a Hotfix that takes care of this issue.

To download and apply the Hotfix, see this document.

This Hotfix covers both the 2019 and 2017 releases of Captivate.

Adobe Employee , Nov 15, 2020
Captivate (2019 release) on macOS Big Sur (macOS 11)

Does Captivate work on Big Sur?

Adobe Captivate (2019 release) is NOT COMPATIBLE with Big Sur.

If you launch Captivate (2019 release) on macOS Big Sur (macOS 11), the project editor becomes unusable.

We are working on making Captivate (2019 release) to be compatible with Big Sur. 

Meanwhile, you can review the current system requirements for Captivate.

Adobe Employee , Oct 15, 2020
Captivate (2019 release) Update 5 released

We are pleased to announce that we've released Update 5 of the 2019 release of Captivate. This update focuses on bug fixes and ability to insert themes from the Asset Panel.

For more information, see

How to update

Pre-requisites for this update:
  • Windows: Ensure that Captivate 11.0.0.243 or 11.0.1.266 or 11.5.0.476 or 11.5.1.499 build version is already installed.
  • macOS: Ensure that Captivate 11.5.4.613 build version is already installed.

Launch Captivate anc click Help > Check for Updates.

After updating, restart Captivate and verify the builds:

  • Windows: 11.5.5.553
  • macOS: 11.5.5.676

For more information on fixed issues and known issues, see the Release notes.

Update Captivate today and let us know if you face any issues.

Happy Captivating!!

Adobe Employee , Jun 09, 2020
Hotfix for VR content not playing on devices

A couple of months ago, in Captivate, there was an issue of VR content not playing on devices. The issue was due to a few core libraries that were deprecated.

 

We are now pleased to announce that we’ve released a Hotfix to address the issue. This Hotfix is applicable to Adobe Captivate (2019 release) with build number 11.5.1.499 on Windows. 

 

If you are not already on build number 11.5.1.499, update your copy of Captivate.

 

For more information, see this post.

Please send us your feedback and let us know if you're facing any issues.

Adobe Employee , Mar 23, 2020
VR content cannot be viewed in VR devices

When viewing VR content published via Captivate in VR devices, the VR content does not play as expected. 

Due to a few libraries getting deprecated, there may be glitches in experience on stand-alone VR devices. There may also be issues with content loading on mobile devices that are experienced with cardboard.

We are working on integrating the newer libraries into Captivate and we’ll release a fix with the new library support shortly.

Adobe Employee , Feb 17, 2020
Hotfix for LMS reporting issues in Chrome 80

We'd recently wrote a post about LMS reporting issues on Chrome 80.

We are pleased to announce that we have released a Hotfix that takes care of this issue.

To download and apply the Hotfix, see this document.

This Hotfix covers both the 2019 and 2017 releases of Captivate.

Related communities
743 conversations
24,847 conversations
12,333 conversations
5,210 conversations