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I am trying to upload an MP4 from Camtasia 2018 into Captivate 8. The message that populates;
AME Conversion:
The video you have selected is not a Flash file. Adobe Captivate will convert it to FLV or F4V format using Adobe Media Encoder (AME).
I check the path of where the format will go and then click on Yes. The Adobe Media Encoder populates.
I then click on the + sign to upload the MP4. I receive a File Import Error. IT states that the mp4 could be be imported. Source file has no importable streams.
I have no idea how to resolve this issue. I need to upload the MP4 file. I used the same Captivate with Camtasia 8 with no issues. I then upgrade camtasia to 2018 and now i have this issue.
Please help.
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Try trouble shooting - Sounds like the issue is with Camtasia 2018 since something is different - is it truly an .mp4 file. Run the file through AME and make sure you set the setting to .mp4 (H264) and then insert the converted file in Captivate.
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Hi,
Please confirm your oS and the exact version of Captivate.
Did you reach out to Camtasia support?
Can you play the mp4 video in a media player (like VLC or other)?
Can you tell us how you import the video into Captivate?