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S
ScratchK
Participant
May 12, 2009
Question

Can't end capture session to stop recording

  • May 12, 2009
  • 5 replies
  • 20497 views

I am using Captivate 3. I am new to the program. I was able to successfully record a couple slides the first time I tried it, but now when I go back into recording mode to add to the presentation, I can't exit! I click on the Captivate at the bottom program bar of my PC and it won't maximize, even if I try minimizing it first.

Three times now I have had to force quit to get out of recording mode, and whatever I did record is not saved. Has anyone else experienced this? Any tips?

This topic has been closed for replies.

5 replies

C
CutlassKelley
Inspiring
December 3, 2015

Using Captivate 8 - cannot stop the recording from either Software Simulation or Video Demo.  The 'end' key does nothing; the 'escape' key does nothing.  I have to force the program to close via Task Manager.  Everything gets lost.  This wasn't happening 3-4 months ago, now it's happening over and over again and it's frustrating the heck out of me.  No one likes a rant, I know, however this software is not cheap, and it's now in it's 9th or 10th rendition - you'd think by now these issues would be solved.  I cannot express how much I dread using this software. Every single time I do, I end up frustrated and angry. I will never advise the purchase of this lemon to anyone.

Captiv8r
Captiv8r
Legend
December 3, 2015

Hi there

Unfortunately, for the vast majority of users there is no issue. But like any piece of software, it may malfunction due to the simple configuration and combination of components used on your computer. Now add in other software that may be running and it's often a surprise that any of it manages to keep things straight.

In your particular case, as you say things seemed to be fine 3-4 months ago, can you think of what changed on your system? Perhaps something was installed that is now causing an issue with ending the capture process. For example, I'm also a SnagIt user. SnagIt as well as Captivate like using the Print Screen key for capturing. And recently, Microsoft OneDrive issued an update that seems to reserve Print Screen for its own purposes. So that caused issues with other applications.

You said you have to use the Task Manager to kill the process. Have you tried clicking the icon that should appear in your notification area?

Cheers... Rick

A
Anonymous
March 31, 2012

Here we are with Captivate 5.5 another year has passed and I'm having the same problem with Captivate 5.5. The red frame doesn't show. The recording only stops when I force the application to close and take all my screen  shots along with it. The end key doesn't work with a Mac (don't have one). Escape doesn't disengage. Three cheers for Adobe!

    A
    Anonymous
    March 31, 2012

    BTW, The file size should not be the issue. I'm using manual recording. The number of slides is 61, in this case, but the same problem occurs with less than 20 slides.

    M
    MarchNetworks
    Participant
    June 10, 2009

    I am using Captivate 4 and I've been having the same issues. Captivate won't stop recording despite me pressing End numerous times. I do not see any Captivate tray icon. I have to be forced to close Captivate using Window's Task Manager. Afterwards when I reopen the captivate file and try to continue recording it gives me the "Another session of Adobe Captivate is currently recording"  error.

    This has happened at least 3 times over the last 2 weeks. Is there any other way to end the capture session and not lose all my work?

      A
      Anonymous
      June 12, 2009

      "I do not see any Captivate tray icon." To avoid this issue, go to the preferences dialog(edit -> preferences), browse to Recording -> Settings. here make sure that Hide: 'System tray icon' checkbox is unchecked.

      There are several ways one could end the recording:

      1. Press the 'END' key. This hotkey is customizable. You can customize in the preferences dialog at Recording -> Keys: To stop recording.

      2. Click the captivate icon in the system tray.

      3. Click the captivate icon in the taskbar.

      Manish

      http://blogs.adobe.com/captivate

      A
      Anonymous
      June 23, 2009

      Still doesn't work... HIDE is not set yet taskbar doesn't show..... I customized the END button and the new key doesn't work.... there is no way to stop the recording and it refuses to save the recording....

      A
      Anonymous
      May 29, 2009

      Same here, using a trail version of Captivate 4. Numerous times I've been unable to stop a recording. I have had to re-boot, try again. This is very frustrating and not helping me make a "buy" decision. I'll try the CP icon in the system tray.

      KerryWilson
      KerryWilson
      Inspiring
      May 13, 2009

      To end a recording you need to press the "end" button on the keyboard.

      You are doing that, yes?

      A
      Anonymous
      May 13, 2009

      Hi there,

      Just to add to Kerry's great suggestion. You can also stop recording by clicking on the CP icon that appears in the Windows Taskbar tray; where the clock and volume are located. (in Windows speak the Notification area). I have had a number of ocassions where pressing the End key didn't stop Captivate's capture engine.

      Best - Mark

      <a href="http://macrofireball.blogspot.com/"><strong>Visit the macrofireball blog</strong></a>
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