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A
Anonymous
April 8, 2016
Answered

Captivate 9 crashes on startup

  • April 8, 2016
  • 1 reply
  • 1241 views

I was running Technical Communication Suite 2015, Illustrator and Photoshop CS6 without a problem on an i5 Windows 7 Professional machine. I just upgraded to an i7 Windows 7 Professional machine with more memory, and a bigger disk. I deactivated the old machine and installed everything on the new machine. Everything seemed OK at first, however after allowing Adobe Device Manager to upgrade to Adobe Creative Cloud and taking the updates to Illustrator and Photoshop, Captivate now crashes immediately on startup.

After reinstalling without success I uninstalled everything, ran AdobeCreativeCloudCleanerTool, and reinstalled everything. I tested every application and everything including Captivate started OK. I noticed the fonts in the browser and dialogs looked very jagged, and attributed this something that the Cleaner tool must have done. I noticed that ClearType was turned off and turned it back on while taking the Illustrator and Photoshop updates. Captivate started crashing again. I'm a little unsure as to whether this is due to the Creative Cloud update or the ClearType business. I turned Cleartype off, rebooted, but Captivate still crashes.

What is happening and how do I fix this problem?

Thanks in advance.

This topic has been closed for replies.
Correct answer

Well, after reinstalling Tech Comm Suite yet again, Captivate is not crashing on startup. I turned ClearType back on, rebooted, and Captivate is still working. It really seems to me that the Creative Cloud update to Adobe Photoshop and Illustrator broke Captivate. I don't know if this is a reportable bug or not and I really don't care to go through the whole process to verify it. Seeing as how this occurred twice after taking the updates, I feel pretty confident that was the cause. At any rate, I'm working now. The proper order might be to install Photoshop, Illustrator, take the updates, THEN install Tech Comm Suite 2015.

The lesson of the day seems to be to install and update older products before installing newer products.

1 reply

A
Anonymous
Correct answer
April 8, 2016

Well, after reinstalling Tech Comm Suite yet again, Captivate is not crashing on startup. I turned ClearType back on, rebooted, and Captivate is still working. It really seems to me that the Creative Cloud update to Adobe Photoshop and Illustrator broke Captivate. I don't know if this is a reportable bug or not and I really don't care to go through the whole process to verify it. Seeing as how this occurred twice after taking the updates, I feel pretty confident that was the cause. At any rate, I'm working now. The proper order might be to install Photoshop, Illustrator, take the updates, THEN install Tech Comm Suite 2015.

The lesson of the day seems to be to install and update older products before installing newer products.

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