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deeb1015120
deeb1015120
Known Participant
August 24, 2015
Answered

Captivate 9 Downlaod/Install

  • August 24, 2015
  • 2 replies
  • 13745 views

This is not my first Adobe download however.......

I am able to download the Captivate 9 trial "Z" file however it will not install. The download manger will not activate.

I have been through the "Support" responsive help menu to no avail - nothing works. I no longer appear to have the Adobe download manager installed on my computer and a new one is not activated when I try to download/install version 9.

This topic has been closed for replies.
Correct answer ProDesignTools

Hi Dee,

When you use the Captivate 9 direct links, you first have to follow the important step-by-step instructions before clicking on any of the links, otherwise the downloads won't work and you'll get that message instead...

(Sorry, but it's a quirky requirement of Adobe's servers!)

Hope that helps.

2 replies

M
Mr. Zogg
Inspiring
August 26, 2015

I can't even open the download site:

413 

Header Length too Large

Does anyone have a WORKING link to download CP 9 ??

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
August 26, 2015

"Header Length too Large" is a browser error, not having to do with Adobe or the site.

Clear your browser cache and cookies, and try again.  Or use a different browser.

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    August 24, 2015

    Hello ,

    Welcome to Adobe Forums !

    In order to initiate the installation process you need to download the 7z and exe both files and they must be stored at the same location

    You may follow the instructions mentioned in the below post

    Re: Captivate 9 trial "image not recognised".

    As you have mentioned above that the 7z is already downloaded so you just need to download and install the exe file only.

    Once you save both the files in same location run the .exe file and follow the onscreen instructions.

    Regards

    Himanshu

      deeb1015120
      deeb1015120Author
      Known Participant
      August 26, 2015

      I get the following message when I try access link below:

      Access Denied

      You don't have permission to access "http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.exe" on this server.

      Reference #18.779633b8.1440591080.e8be0e9

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity ExpertCorrect answer
      Community Expert
      August 26, 2015

      Hi Dee,

      When you use the Captivate 9 direct links, you first have to follow the important step-by-step instructions before clicking on any of the links, otherwise the downloads won't work and you'll get that message instead...

      (Sorry, but it's a quirky requirement of Adobe's servers!)

      Hope that helps.

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