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Community Manager
October 14, 2019
Question

Captivate compatibility with macOS Catalina 10.15

  • October 14, 2019
  • 12 replies
  • 5088 views

UPDATE: (12/4/2019): We've released Update 4 for the 2019 release of Captivate. For more information, see Adobe Captivate (2019 release) Update 4 released.

 

Adobe Captivate (2019 release) is not supported on macOS Catalina 10.15, which Apple released on October 7th, 2019.

 

Adobe will soon be releasing the free update for Adobe Captivate (2019 release) users that will support macOS Catalina 10.15.

 

We recommend that you continue to run Adobe Captivate on macOS 10.14 until Adobe releases an update for the 2019 release of Captivate that supports macOS Catalina 10.15.

 

All users on older versions of Adobe Captivate must upgrade to Adobe Captivate (2019 release). For more information, contact Adobe support.

Track Timeline of macOS 10.15 Catalina compatibility
Captivate (2019 release) End of Fall 2019

 

How to avoid interruption when using Captivate?

  • If you have installed the 2019 release of Captivate and haven’t upgraded to macOS 10.15, Captivate (2019 release) continues to work as expected.
  • Hold on to upgrading your macOS until Adobe releases an update by end of Fall 2019.
 
This topic has been closed for replies.

12 replies

Participant
December 10, 2019

Hi,

are there any news regarding the (hopefully pending) update concerning the upcoming update of captivate?

I really need that stuff running on my mac 😞

Robert

Known Participant
December 10, 2019

-Deleted-

Lilybiri
Legend
December 4, 2019

Patch is released to make vesion 11.5 compatible with Catalina. Have a look at:

https://elearning.adobe.com/2019/12/adobe-captivate-2019-release-update-4-mac-supports-macos-catalina/

CDubber
Known Participant
December 4, 2019

Huzzah!!! Thanks for the update.

kdmemory
Inspiring
November 30, 2019

Maybe in general terms and beyond the pure Captivate issue, it might not be a good idea for a Mac user to upgrade to Catalina yet. There seem to be a number of problems for some users. So for example something weird is going on with the Finder, even causing crashes in some cases (more).

 

Though the main issue is that Catalina is the first MacOS which is incompatible with 32-bit applications. This is a biggie, because you will be surprised how many 32Bit apps can still be on your Mac. I for once still have 54 32-bit apps compared to 412 64-bit apps running. You can find out for yourself by using the free app Go64. You can filter out all 32-bit apps on your system, get details on particulars and prepare yourself for the takeover of Catalina.

 

Go64's info regarding Captivate is this:

Adobe Captivate.app is a 64-bit app with some internal components that are still 32-bit.

 

It may or may not run correctly on macOS 10.15, depending on how the app handles situations where its 32-bit components would normally be used. Check for a more recent version or contact the application's developer for more information.

 

When reporting an issue, please include this information:
BundleID: com.adobe.Captivate Version: "11.5.1.499"

 

These components are 32-bit:
/Contents/Frameworks/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin
/Contents/Frameworks/ahclient.framework/Versions/A/Resources/arh

 

hope, this can help

Klaus

 

Participant
December 1, 2019

Diarm87
Inspiring
November 17, 2019

I can't underestimate how frustrating this is. 

A simple email warning not to update to Catalina is all that was required. 

It's not exactly rocket science.

Essentially, the only warning was in the Adobe Support Community.

I'm a big fan of this support community, but it's not as if I spend my spare time browsing through it.

All my projects, which are essential to my business are now on hold until this is sorted.
Great.

 

RodWard
Community Expert
Community Expert
November 17, 2019

Why not just roll back your MacOS until the patch is released?  At least you would be able to earn a living.

Captiv8r
Legend
November 15, 2019

Hi all

 

I'm pretty active over in the TechSmith forums. And over there, I notice lots of posts about their Camtasia product having issues in Catalina. And it seems that for those folks, the answer involves tweaking Catalina to relax permissions. 

 

Perhaps the thread linked below will help?

 

Click here to view

 

Cheers... Rick 🙂

Participant
November 16, 2019

Thanks 🙂

Perhaps what would really help is some one from Adobe responding to those questions?

Or we can also send a formal notice. Here in Canada we are really serious and quick about false representation and protecting the customers. 

There is no ambiguity here. 

RodWard
Community Expert
Community Expert
November 17, 2019

The person that started this particular thread (Saurav_Ghosh) is an Adobe Employee.  It states that on his Adobe ID.  ''

 

If you want to contact someone from Adobe, why not send him a Personal Message on this Forum?

rafaelp3643772
Participant
November 13, 2019

Howdy!

I have zero interest in getting into any spats regarding what Adobe should've done or how I should have waited to upgrade my OS. It's causing more negativity than is necessary. I would however like to know if anyone has any updates on timelines for a patch? I see end of fall and possibly near November's end. Any more precise date ranges available? I'd appreciate it. I tried rolling back to Mojave, but I could not. 

Much appreciated,
Raf

Participating Frequently
November 15, 2019

YES!! Any info is much appreciated.

Participant
November 9, 2019

There is no information about this here :

https://helpx.adobe.com/captivate/system-requirements.html

This is false representation... You may face law suit...

RodWard
Community Expert
Community Expert
November 10, 2019

LOL.  When will they learn...

CDubber
Known Participant
October 30, 2019

"Hold on to upgrading your macOS until Adobe releases an update by end of Fall 2019."

 

End of Fall 2019 could mean mid-December!!! That's over 2 months from the public release of Catalina and many months after the developer beta releases. Unacceptable, Adobe. Just unacceptable.

Participating Frequently
October 22, 2019

Could this by why Captivate keeps freezing when I try to build any advanced actions? It even freezes when I try and close out of the Preferences (basically any text box/window that pulls me away from regulat workspace).

 

Any thoughts? Need help! So frustrated!

kdmemory
Inspiring
October 16, 2019

Though I understand that it is annoying when an essential app stops working upon an upgrade of the OS, I for my part get since months a warning that Captivate is not optimized for MacOS and will stop working in future versions of the OS. Did those who are annoyed now didn't get these frequent warnings?

November 6, 2019

nope.

Known Participant
November 8, 2019

nope.