Captivate Crashes while creating a new Video Demo or Software Simulation

I am having the exact issue.  Upon installing 2019 captivate 64bit.  I tried setting dpiawareness = 1, but no matter what when I click on create new video demo, the app closes and is no longer even showing in task manager.

I have the exact same issue - US version on a laptop, replacing 2017.

The app crashes - shuts down with no error messages - when launching a new Video Demonstration. All other project types work.

Found the following solution on another Adobe board - waiting for my IT dept. to implement as it requires admin rights:

1. Sign out from Adobe CC

2. Go to Program Files (x86) > Common Files > Adobe and find and rename the folder “SLCache” – you can add a number, i.e. "SLCache01"

3. Open CC app and sign in

4. Open CP 2019 and also sign in >>> and that’s it - everything will be working correctly.

5. You will also have to sign in to the Creative Cloud software after renaming SLCache folder.

Will report back when done.

Just to be clear, when you say it is "crashing", do you actually see a message that says Captivate has crashed, or does it just appear to stop responding and you end up terminating the program?

If there is no actual dialog message telling you that the program has crashed, your "issue" could simply be that you have recently been using dual monitors and inserting a video or beginning a simulation capture opens a modal dialog box which is now appearing off-screen somewhere that does not allow you to interact with it.

If this might be the issue, next time Captivate becomes unresponsive, try hitting the Escape key on your keyboard to see if that returns control to you.

For recording it is really needed to Run Captivate As Administrator if you are using the Win version. Is that the case?

Ddi you try to start a recording from the Welcome screen with the same result as with File, Recording a...?

If you are using a retina screen you have to change the AdobeCaptivate.ini file to set 'DpiAwareness = 1'. Alternative is to set the display percentage to 100% but often that is useless because everything is getting very tiny.