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Claudia_McCarter
Participant
July 1, 2009
Question

Capturing in Hyper-V environment

  • July 1, 2009
  • 1 reply
  • 1199 views

I have a complex training environment set up in a hyper-v environment.  It consists of 6 different servers with different applications on each server.  I am trying to create simulations within this environment but cannot get Captivate to take screenshots let alone add text boxes and click boxes.  The print screen button won't work either.  I have a work around for getting the screen shot but I have to touch each slide and manually add every interactions.  Has anyone worked with Captivate and Hyper-V?  Hyper-V is installed on a server 2008 machine.  My captivate is on Vista and I have tried installing on both, and remoting in to the server 08 machine.

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    1 reply

    W
    www_cpguru_com
    Inspiring
    July 2, 2009

    Are you by any chance running Vista 64-bit? If so then I would think that is the problem. I myself run Vista 64-bit and screen recordings are very problematic on my system.

    A couple of questions:

    1. Have you installed the latest patch/update to Captivate 4 from Adobe? (I assume you are using CP4)

    2. Are you running Captivate as an administrator on your Vista machine?

    3. Try and run Captivate 4 in "Windows XP compatability" mode to see if that helps.

    4. Try and install Captivate on a machine with Windows XP and remote in to your Hyper-V application to record.

    /Michael

    Click here to visit the www.captivate4.com blog

    C
    Claudia_McCarterAuthor
    Participant
    July 2, 2009

    Thank you for your reply. I've done all of that already. Have you used captivate with Hyper-V?

    Thanks,

    Claudia

    W
    www_cpguru_com
    Inspiring
    July 2, 2009

    Hi Claudia,

    No I never captured anything in the Hyper-V environment. I just hoped that my suggestions could help you out ;o)

    I have had similar experiences with other programs, where I had to capture each screen manually by using Print-screen through a remote desktop session and then adding the interactions in Captivate manually. This was a project with an accounting system that was accessed through a IE webbrowser. If I tried to record / capture anything through Captivate like I would normally do, then the application simply shut down. Finally we figured out that apparantly Captivate "hijacks" some browser functionality and that the accounting system interpreted this as a hacking attempt and simply closed down. We had to use remote desktop to be able to even grab the needed screenshots from the application.

    The only thing I can think of is that Captivate is not supported on Windows Server 2008 (which I also suppose is a x64 system since you use Hyper-V) and that is why you can't record when it's installed locally on the server. When you try to remote in to the server, then you won't be able to get Captivate to add the captions etc. automatically unfortunately since the application you are recording is not the "active layer" for Captivate.

    Maybe someone else has some suggestions that can help you.

    /Michael

    Click here to visit the www.captivate4.com blog

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