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mrs89851113
Participant
Feb 19, 2016 9:27 AM UTC
Answered

Problem with HTML5 output Presenter 11 and PPT 16

I have a problem with Adobe Presenter HMTL5 Output.

The preload image display continually.

To see my export here

Addobe Presenter 11, Powerpoint 2016, Windows 8.1

I made a lot of tests with a lot of combinated settings (parameters, templates, with sound, without sound,..)

I don't understand,

Thank you for your help.

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    Mayank_MehCorrect answer
    Participating Frequently
    Oct 20, 2016 12:17 PM UTC

    Can you please also help me fix the same problem here?

    Is there a method of publishing without the preloading page?

    Or should I send the zip file to you?


    Hi Long,

    Please find the patch for Presenter 11 and Office 2016 HTML5 issue:

    • Download the zip file from drop box, unzip it and save the extracted Presenter.js file on your system.
    • https://www.dropbox.com/s/d3nsibl7kvdof6i/presenter.zip?dl=0
    • Now go to Presenter installation folder on your system depending upon the OS and PowerPoint architecture:
      • If your OS is 64-bit and PowerPoint is 64-bit, go to  “C:\Program Files\Adobe\Adobe Presenter 11.0\Templates\html”
      • If your OS is 64-bit and PowerPoint is 32-bit, go to  “C:\Program Files (x86)\Adobe\Adobe Presenter 11.0\Templates\html”
      • If your OS is 32-bit and PowerPoint is 32-bit, go to  “C:\Program Files\Adobe\Adobe Presenter 11.0\Templates\html”
    • Rename the existing Presenter.js file on your system to some other name like Presenter_old.js
    • Paste the newly extracted Presenter.js which you copied on your system in to the above mentioned respective location on your
      system.
    • Re-launch Presenter and again publish the courses you were facing issues with. Issue should be resolved.

    Regards,

    Mayank

    View reply

    39 replies

    cassandran41686996
    Participant
    Oct 19, 2017 5:48 PM UTC

    Hi, I am still having this issue when publishing my Presenter file to HTML5. Dropbox is restricted, and any help would be greatly appreciated. Thanks! Adobe Support​

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    brabhams
    Participant
    Jul 13, 2017 8:58 PM UTC

    Hello I'm also having the same problem and I've tried both fixes and neither worked. I keep getting these errors 2017-07-13_1355

    Also if the browser my client is using doesn't allow flash their content won't play. I'm using AP 11, Office 2016 and publishing both SWF/HTML5.

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      johnh91755582
      Inspiring
      Jul 17, 2017 3:47 PM UTC

      also having this problem... I tried using the presenter.js in the link provided in this string, but it did nothing for me.

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        Jorma_at_Knox
        Jorma_at_Knox
        Legend
        Jul 17, 2017 3:56 PM UTC

        I would recommend you reach out to Adobe Support directly. Adobe Support

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        johnstericker
        Participating Frequently
        Jun 22, 2017 1:53 PM UTC

        Yes, Having problems here with publishing HTML 5 Output, and even uploading to Adobe Prime

        Slides in wrong order, content not displaying properly.

        Unfortunate.

        *Edit* WOuld like to also add that our settings were HTML5 & Flash fallback, however Prime displays as HTML5

        Tried Flash only, and it worked fine, but client does not always have flash

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        Christianhchuk
        Christianhchuk
        Participant
        Dec 27, 2016 3:51 PM UTC

        Is anyone here having this issue with Presenter 10 and PPt 16? My issue is IDENTICAL but I do not have Presenter 11.  Any help is greatly appreciated.  I have been working on this for 2 weeks now.

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        Randal_AIPP
        Randal_AIPP
        Participant
        Oct 12, 2016 11:29 PM UTC

        Hi Zeeshan

        I am unsure why the fix cannot be published but I too am having the same problem with publishing to HTML5.

        I have tried three "test" presentations on two separate machines, one Window 7 Pro and one Windows 10 without any joy.

        How can I supply you a test file so we can get this working. I have a creative cloud account but am trialling Presenter and if we can get it running our company is likely to subscribe to it as well.

        Regards, Randal

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        zeeshan hussain
        Adobe Employee
        zeeshan hussain
        Adobe Employee
        Oct 13, 2016 4:28 AM UTC

        Hi Randal,

        You can share the sample project with me (zhussain@adobe.com) using drop box or google drive.

        I will have a look and send you the hot fix ASAP, post analyzing your project.

        Regards,

        Zeeshan

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        Randal_AIPP
        Randal_AIPP
        Participant
        Oct 14, 2016 4:07 AM UTC

        Thanks for the help Zeeshan!

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        Jorma_at_Knox
        Jorma_at_Knox
        Legend
        Feb 19, 2016 4:47 PM UTC

        It looks like there is a javascript file that is missing. When looking at what happens when your presentation is loading, there is a 404 error (not found) for the OpenAjaxManagedHub-all.js file:

        The js file should be in the data/resources/ha/wr_ folder as shown here:

        I would recommend you publish the presentation to your local computer and verify that the file is or isn't there. Maybe check other presentations and see if it is output elsewhere.

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        mrs89851113Author
        Participant
        Feb 19, 2016 7:09 PM UTC

        Thank you for your reply.

        There is no OpenAjaxManagedHub-all.js file in myhtml5 output.


        I found one in a Captivate output. I put a copy at the right place, but it doesn't work better.


        I've got a HTML5 output made with another Powerpoint file which is working well. There is no folder wr_ and no OpenAjaxManagedHub-all.js file.

        All the others presentation I have, doesn't work. They are made with the same computer, Powerpoint and Presenter plug-in. I don't understand what difference make it fail.




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        Jorma_at_Knox
        Jorma_at_Knox
        Legend
        Feb 19, 2016 7:22 PM UTC

        Sounds like you may need to work with Adobe to see if they can help identify what is causing this presentation to publish differently.

        zeeshanhussain‌ has been helping here on the forums. Maybe he can help you too. Otherwise you may want to open a ticket here: Contact Customer Care

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