SCORM settings - course not working on LMS provider website - missing key-pair-id query parameter

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hello,

 

I'm working with our Learning Platform provider on hosting our SCORM content on their platform, despite a few different attempts exporting SCORM content with different settings, we are still unsuccessful. They can successfully host the content on their mobile platform but on the web version they get the following error:
MissingKeyMissing Key-Pair-Id query parameter or cookie value

They asked me to consult with the Adobe Captivate provider. Any idea what might be causing this issue? Is it due to wrong settings/export options?

Thanks

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correct answers 1 Correct Answer

Most Valuable Participant , Apr 23, 2021 Apr 23, 2021
To find out what is the culprit, test the published course on SCORM Cloud, please! If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

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Most Valuable Participant ,
Apr 23, 2021 Apr 23, 2021

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To find out what is the culprit, test the published course on SCORM Cloud, please!

If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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To find out why, please test the course published on SCORM Cloud, please!

If it works fine in this standard , you should check for issues in the LMS and not in Captivate.

 

Moderator: do not hide URLs in an answer, which is a copy of an already given answer.

 

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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One of the things I would confirm is what version of SCORM your LMS provider is using. It looks like you have selected SCORM 2004. Keep in mind there are three possible versions of 2004, plus the earlier version 1.2. Also, xAPI and AICC may be possibilities as well.

Paul Wilson, CTDP

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Community Beginner ,
May 04, 2021 May 04, 2021

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Hi, Thx everyone for your advise, I've performed tests on my side which gave the positive results, the LMS provider is now investigating on their side.

 

Thanks

 

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Community Beginner ,
13 hours ago 13 hours ago

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Hello everyone,

 

The LMS provider did an investigation on their side, and they are now suggesting the resaon for them getting an error might potentially be the flash player, which hasn't been properly removed. See attached the way I published my file, is there anything different I need to do to remove the flash? Thanks

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Most Valuable Participant ,
12 hours ago 12 hours ago

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Nothing wrong with the Publish, you are publishing to HTM5.

However, I would take out the spaces from the title of the document. Avoid such long names when publishing, and do never use spaces, replace them by underscore if you really need all those words in a document name.

Normally all non-HTML features would be left out or replaced by static images. Did you include software simulation slides?

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Adobe Community Professional ,
12 hours ago 12 hours ago

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Your settings show that you are NOT publishing to Flash SWF but only to HTML5.  

 

When Captivate publishes to HTML5 there should not be any SWF files in the output.  Try publishing your project and then searching the output folder for *.swf.  If there are any SWF files in the output then that should find them.

 

Do you get any hits for SWF in out put?

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Community Beginner ,
8 hours ago 8 hours ago

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I have shorten up the title and replaced the spaces with the underscores. I have done the search for *.swf - it doesn't find anything, which is good. I will reshare with the vendor and we will see.

 

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