I am working in Adobe Captivate 2019 in Windows 10.
When I go to add the TOC and check the Show TOC box, no slides appear. Then, if I try to click a different button within the dialog box or close the box, the application freezes and crashes. I have cleared my cache and that did not help the issue.
Clean the Preferences. Find the subfolder 'utils' under the installation folder. Close Captivate. Run 'CleanPreferences...' for your OS. Restart Captivate.
Thank you for the prompt response. Can you provide me with more specific instructions to find the 'utils' folder and what it means to clean preferences? Thank you.
I'm sorry, are you a Mac user? Just asking because mostly those users have problems finding any file on their system. It is a folder under the installation folder.
Preferences can get corrupted. When you clear them, a fresh uncorrupted version will be created on restarting Captivate. You could lose some customisation like using the Expert UI instead of the Newbie UI.
I am a Windows user. I'm not sure how to complete the procedure you recommended. Can you kindly provide more specific steps?
That is very weird. You cannot find a file on your system as Win user? That is normall a Mac privilege.
Thank you. The TOC doesn't cause the application to crash anymore, but I still don't see any slides when I check Show TOC.
That is very strange because all the options under the Skin are dimmed and you don't even have any border neither. Did you turn off the borders?
To be sure this is not due to a corrupted project, can you create a new project with a couple of slides. Check if you can turn on the TOC for that new project.