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J
jennifert59641797
Participant
September 18, 2020
Question

TOC not showing slides and crashing application

  • September 18, 2020
  • 1 reply
  • 361 views

Hello,

I am working in Adobe Captivate 2019 in Windows 10.

When I go to add the TOC and check the Show TOC  box, no slides appear. Then, if I try to click a different button within the dialog box or close the box, the application freezes and crashes. I have cleared my cache and that did not help the issue.

Thank you.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 18, 2020

    Clean the Preferences. Find the subfolder 'utils' under the installation folder. Close Captivate. Run 'CleanPreferences...' for your OS. Restart Captivate.

    J
    jennifert59641797Author
    Participant
    September 18, 2020

    Thank you for the prompt response. Can you provide me with more specific instructions to find the 'utils' folder and what it means to clean preferences? Thank you.

    Lilybiri
    Lilybiri
    Legend
    September 18, 2020

    I am a Windows user. I'm not sure how to complete the procedure you recommended. Can you kindly provide more specific steps?


    That is very weird. You cannot find a file on your system as Win user? That is normall a Mac privilege.

    1. Close Captivate
    2. Open Explorer (Win key+E)
    3. Find Program files\Adobe\Adobe Captivate 64; that is the installation folder of CP
    4. In that folder find the folder 'utils'
    5. You'll see CleanPreferencesWin (its extension is bat, which stands for executable batch file)
    6. Double-click that file. It will be executed in a command window but you'll barely see it because it is very quick.
    7. Restart Captivate. See if the problem is solved.
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