unknown exception: ..\..\..\source\components\ziputils\CPInternalZipUtils.cpp716
I have recently updated to Captivate 2019 (most current update) and am experiencing difficulties in saving/conversion of older (.cptx) files. The file opens correctly, but upon saving as a different file name, locks. (on Windows 10 PRO, 64 bit).
This error is received when the application locks up, and clicking on it only brings the same error up over and over again:
Unknown Exception: ..\..\..\source\components\ziputils\CPInternalZipUtils.cpp716
In addition werfault.exe is seen as being problematic by my anti-virus. An alert tho this effect pops up after forced closing out of my locked Captivate 2019 application. werfault my only be error reporting after the hung app is closed, but may be connected.
Has anyone experienced something similar, and if so, have you been successful at a remedy?
