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Known Participant
December 29, 2006
Question

Zoom box shows pink shading instead of image

  • December 29, 2006
  • 2 replies
  • 4317 views
Sometimes when I have several zoom areas on one screen, the first or second zoom shows up as a pink box instead of the zoom image. Strange that it doesn't seem to happen on all slides which have several zooms, just some of them. I've tried rearranging the zooms on the timeline and locking the slides, but nothing seems to work. I'm zooming 3 different areas of an image, so none of the zoom areas overlap and none of the zoom destination areas overlap. It happens intermittently in preview mode and also after I publish the file. Help! 🙂

Example:

Zoom #1 appears after 3 seconds and looks fine. It displays for rest of slide
Zoom #2 appears after 11 seconds and looks fine (at first). It displays for the rest of slide
Zoom #3 appears after 15 seconds and looks fine. Once Zoom #3 appears, however, Zoom #2 (destination area) turns to a pink/peach colored box and remains that color for the rest of the slide.
This topic has been closed for replies.

2 replies

Inspiring
December 4, 2007
Hello. Has a fix been found for this problem? I'm using v2 and every now and then, the zoom caption appears pink/peach. If I replay it, it will play fine. I cannot recreate it because it's sporadic. Other users/viewers on different workstations have noticed this as well.
Kat773Author
Known Participant
December 4, 2007
To my knowledge, this bug was never fixed. I just do one of these workarounds:

1) Use highlighting instead of zooming
2) Avoid placing more than one zoom area on a slide - separate them into separate slides with one zoom each
3) If placing 2 zoom areas on one slide, zoom into a JPG of the zoomed area. To do this, follow these steps:

- Insert zoom area as you normally would
- Preview the slide and pause it when the zoom is at its largest
- Use a screen capture to get a JPG of the zoom (I use faststone screen capture)
- Exit captivate preview mode
- return to the slide and doubleclick on the zoom area to show the info related to the zoom area
- use the "select image" button (located on the "zoom destination area" tab)
- find the JPG you just made and select it
- Now when you play the slide the zoom turns into the JPG so you don't have to worry about it turning pink. Kinda time consuming, but it's the best I got ;)
Captiv8r
Legend
December 30, 2006
Hi Kat773

I'm interested in seeing this. Can you post it somewhere for us to look at? Possibly even post the .CP file for us to examine?

I know that oftentimes when we ask, we hit a snag with NDA super secret stuff. In this case, I'm thinking you could easily click File > Save As... and create a duplicate copy of the project. Then remove all slides but the one with the zoom areas.

For what it's worth, I've experienced my own little weirdness with these beasties when I have more than two on a single slide.

Cheers... Rick
Kat773Author
Known Participant
January 3, 2007
Sure, I could post the CP file and the SWF file. Is there a way to post the files to the forums? If not, I could email them if you let me know where to send them.
Captiv8r
Legend
January 3, 2007
sure thing

Send to Click here to send the mail

Cheers... Rick