Can't Import Illustrator 2020 Files to Adobe Character Animator

[katias93604566]

Hi Guys! Since the update yesterday, I am having trouble importing Ai (Adobe Illustrator 2020) files into Character Animator. It works fine if I save the file as an older ai version! Anyone else experiencing this problem? 

[ElectroPuppet]

Yep - same issue for me on mac. Error opening Illustrator file (64)

[ElectroPuppet · Accepted solution]

The team are Adobe aware of this and offer a workaround here;

https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

Hopefully fixed soon.

[sanogo]

Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.

[katias93604566 · Accepted solution]

In the meantime, you can just save your work as an older version ( Illustrator CC (Legacy)). You can choose an older version in a dialog box that appears after you click save as and select the location you want to save in. 

[sanogo]

Thanks. I have managed to install the old Ai version 2019 by going to creactive cloud and clicking on more and choosing old version. Thanks again

[ghost_tones]

How did you get around the import being consolidated to a single layer? #frustrated

[yolandas83132699]

Hi - just checking to see if there is an update on when this issue may get resolved? 

[Joop Pillac]

I have same problem. Problem still not solved. It is already the 19th of November. Come on Adobe. Its a bit frustrating. Such a bug should have been observed before release!

Joop Luten

[baptm68667568]

i have the save problem, when I import an illustrator file with multiple layers, animate closed him-self