Can't Import Illustrator 2020 Files to Adobe Character Animator

Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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Hi Guys! Since the update yesterday, I am having trouble importing Ai (Adobe Illustrator 2020) files into Character Animator. It works fine if I save the file as an older ai version! Anyone else experiencing this problem? 

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correct answers 2 Correct answers

Participant , Nov 07, 2019 Nov 07, 2019
The team are Adobe aware of this and offer a workaround here; https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html Hopefully fixed soon.

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Community Beginner , Nov 07, 2019 Nov 07, 2019
In the meantime, you can just save your work as an older version ( Illustrator CC (Legacy)). You can choose an older version in a dialog box that appears after you click save as and select the location you want to save in. 

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Participant ,
Nov 07, 2019 Nov 07, 2019

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Yep - same issue for me on mac. Error opening Illustrator file (64)

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Participant ,
Nov 07, 2019 Nov 07, 2019

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New Here ,
Nov 07, 2019 Nov 07, 2019

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Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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In the meantime, you can just save your work as an older version ( Illustrator CC (Legacy)). You can choose an older version in a dialog box that appears after you click save as and select the location you want to save in. 

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Thanks. I have managed to install the old Ai version 2019 by going to creactive cloud and clicking on more and choosing old version. Thanks again

 

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Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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How did you get around the import being consolidated to a single layer? #frustrated

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Hi - just checking to see if there is an update on when this issue may get resolved? 

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Explorer ,
Nov 19, 2019 Nov 19, 2019

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I have same problem. Problem still not solved. It is already the 19th of November. Come on Adobe. Its a bit frustrating. Such a bug should have been observed before release!

 

Joop Luten

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New Here ,
Nov 22, 2019 Nov 22, 2019

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i have the save problem, when I import an illustrator file with multiple layers, animate closed him-self

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