Crashing Upon Entering Rig Mode

Community Beginner ,
May 02, 2019 May 02, 2019

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I'm having problems with the program crashing every time I try and enter Rig mode.

First, I imported my character after tweaking the blank template (Illustrator), and added it to a new scene. If I click the Rig tab on the top bar, or double click the puppet to enter Rig mode, the app closes. No crash report, nothing. . .

Upon re-opening Character Animator, it of course creates a new project (I find this quite annoying, is there anyway to stop that?) and I can re-open the project with my previously imported character. The same thing occurs when navigating away from the Record mode. I can go to Start, Stream (even though i don't intend to use it), and back to Record mode, but Rig seems to always crash.

I have uninstalled Character Animator and reinstalled from the Creative Cloud launcher to ensure most recent version.

Windows 10

intel i5 2.5 ghz

16 g RAM

Is anyone else experiencing the same problem or know of the issue I'm having? Any help would be greatly appreciated!

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correct answers 1 Correct answer

Adobe Employee , May 03, 2019 May 03, 2019
Do you have an NVIDIA graphics card? It might be the bug cited in the below post.FAQ: Why is Character Animator crashing when switching between workspaces? DT

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LEGEND ,
May 03, 2019 May 03, 2019

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How big is the artwork file? (Just in case running out of memory)

There is a “refresh” button at bottom of scene (two arrows in circle) - could try that to see if it clears up some problem.

Can you share the project? dtull-adobe​ often likes looking into such projects to try and spot the problem in the code base.

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Do you have an NVIDIA graphics card? It might be the bug cited in the below post.

FAQ: Why is Character Animator crashing when switching between workspaces?


DT

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Community Beginner ,
May 03, 2019 May 03, 2019

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this is potentially the culprit

updating gforce experience and then drivers, will update will my findings

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Community Beginner ,
May 03, 2019 May 03, 2019

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updating graphics drivers appears to have worked! thank you DT!

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Great, glad it worked! We were super glad when our contacts at NVIDIA were able to get that issue fixed. I'm looking forward to the day when the crash reports for it dwindle and its just a memory.

DT

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