Error pops up when trying to use the puppet maker

[Elink25]

Just clicking and this shows up

[oksamurai · Accepted solution]

Try the tips on https://community.adobe.com/t5/character-animator-discussions/i-downloaded-the-program-but-it-gives-...

[Maria iiChtar]

Hello every one, i have the same problem with puppet maker. I tried everything; renanming the cache file's name to old, deleting the cache file, deteling the app, trying with all the versions of adobe character animator even the beta mode. i cant even lauch the tutorial in the app ... I called the support they tried everything too but did not resolve the thing, but after our conversation with the support i did a rebboot of pc it did launch the puppet maker only for 1 time and then stopped working ( i did try to reboot and it did not change a thing ) 

please please please, does anyone have any solution, i am needing this software for work and i don't have much time to complete my work. Thanks in advance for your answers !

[oksamurai]

Has this always happened - aka, have you never been able to open up Puppet Maker on this machine? Does the rest of CH work okay for you?

Did you try the suggestion of "Try quitting, then relaunch holding down the Alt key. That should open a fresh empty project."?

There is also a chance that there is an administrative setting that is causing trouble, like if this is a school or work computer.