I downloaded the program, but it gives such an error, I cannot continue, what should I do?

New Here ,
Mar 16, 2022 Mar 16, 2022

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asd.jpg

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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if you have a current os, reset your preferences. see bottom of https://helpx.adobe.com/animate/using/set-preferences.html

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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I think you are looking for help with character Animate not animate. 


Multimedia Developer, Character Creator, and Animator.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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<moved to character animator>

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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I don't know if this is caused by the message being moved, but I cannot load the image to see what the error message is.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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i couldn't read it either (before moving) and i clicking the image didn't working before moving either. 

 

after seeing your reply, i edited the message to enlarge the image and can see an internal error code, ch version number and something didn't match something else.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Thanks for that. I wish I could say I understood it, but it makes no sense to me.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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How often does this happen?

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Try quitting, then relaunch holding down the Alt key. That should open a fresh empty project.

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hi, this is some sort of corruption of the cache for Puppet Maker. You can help us understand what went wrong by typing this in the windows explorer

 

%localappdata%\Adobe

in this directory you should see a Character Animator folder. Make a zip file of the entire directory and set it aside.

then launch Ch again, this time when you choose Puppet Maker hold down the shift key — this will regenerate the Puppet Maker cache and should get you going again

then if you're feeling nice, attach the .zip file to the thread here so we can try to diagnose what went wrong

thanks!

 

 

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