Unable to import my puppet =( - The Photoshop file operation failed

Report · Jul 14, 2021

Error 1: When trying to import a PSD file for a new puppet I'm working on, I get this file operation failure.

Error 2: When opening another project that already has this puppet imported I get this error:

Incorporating external edits failed for "E:\Desktop, Downloads - ASUS Laptop Migration Data\Jewels Front.psd. Auto-Sync with Artwork will be disabled.

The Photoshop file operation failed. Reason: (-128)

The puppet in question opens fine in photoshop. I've tried duplicate the file, moving the file to another location, etc. I don't think this is a storage capacity issue. I have enough disk space (hundreds of gigs).

Thank you

Report · Jul 15, 2021

Bump?

Report · Jul 15, 2021

Can you post the PSD file here or DM me a link?

Report · Jul 16, 2021

DM sent with a link. Thank you!

Report · Aug 26, 2024

I would be very grateful if you could help me with the following problem, in Character Animator & Photoshop not connecting 🙁..... I have downloaded a PS face template from the official Adobe site, I try to load it in CH and it does not detect it, it is like if the file did not exist, I tried to drag the file to the CH program and nothing happens, help please 🙁

Report · Aug 26, 2024

Make sure you have a valid PSD file and in Character Animator go to File > Import. You will need to be in Pro mode for this - click the upper right corner and switch from Starter to Pro if needed. If the problem persists, please upload a video or screenshot of your issue and we'll try to help you out.

Report · Aug 26, 2024

Thank you teacher, problem solved

Report · Jul 18, 2021

Update:

I think we narrowed this issue down to a problem with v4.2 and my CA project file. Here's what I tested:

I tried copying the layers from the PSD puppet file into another photoshop file. Then I tried opening that copy PSD in CA v4.2, and I still get the issue.
I uninstalled v4.2 and loaded the bad project file in v4.0 and it opens without issue. I loaded the bad puppet file in v4.0 and also no issue.
I upgraded v4.0 to v4.2 and opened a new project with just the bad puppet file and no issue.
I opened a copy of the bad project file in v4.2 that no longer contains the bad puppet, and it opens fine. However, if I open the original bad project file in v4.2 and then open the bad puppet file, it throws an error. Also, anytime I try opening a new project with the bad puppet file, it also throws an error. Strange!
I reverted back down again to v4.0. I made a copy of the bad project file and removed the bad puppet. I opened the copy of the bad project file and it opens without error. I loaded the bad puppet file and that loads without error.

So it seems the problem has something to do with a corrupted project file and bad puppet file in v4.2. Everything opens up fine in v4.0.

Ciao!