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new fonts not work in cfdocument pdf and cfreport ( CF2021 - linux )

New Here ,
Mar 02, 2023 Mar 02, 2023

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hi all, I'm having a problem with the implementation of new fonts to be used both in the cfdocument to create a pdf and in the cfreport. As you can see in the picture I downloaded the .ttf files and put them exactly in that path and put the correct path inside Font Management on the administrator cf . The folder exists and the path is right, I restarted CF but there is no way the fonts are displayed in both cfdocument and cfreport. Always use a default font, how can I fix this?

 

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Adobe Employee ,
Mar 02, 2023 Mar 02, 2023

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@[Projects]28660639tixy  Could you please let me know the update level of the ColdFusion?

 

Thanks,

Vikram

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New Here ,
Mar 02, 2023 Mar 02, 2023

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Hi Vikram,

these are the setting of coldfusion 

Server ProductColdFusion 2021
Version2021,0,04,330004
EditionStandard  
Operating SystemUNIX  
OS Version5.15.0-1028-aws  

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New Here ,
Mar 02, 2023 Mar 02, 2023

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New Here ,
Mar 01, 2023 Mar 01, 2023

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the operating system is linux

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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@[Projects]28660639tixy Please contact us at cf.install@adobe.com to investigate this issue further.

 

Thanks,

Vikram

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Was the problem resolved? If so, could you please share the solution.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Hi,  Im having the same issue.  Did anyone resolve the problem?  Fonts looks different when I  create and print the PDF.  

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New Here ,
Mar 09, 2024 Mar 09, 2024

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any updates.  Im having the same issue. 

 

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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What update of cf2021 are you running? And are you also on Linux (like others here)? And is your issue with cfdocument, specifically?

 

And had you tried gherardo's solution below


/Charlie (troubleshooter, carehart.org)

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Working on applying gherardo's solution.   Problem is with cfdocument specifically.  the fonts are different.  Code creates the files in html and then through <cfdocument> converts to pdf.

The first attached file is 2016 version which is corrected.  The second file is after 2021 upgrade which is incorrect.   I sent just a portion of the file and what it looks like.   It is really a one page document that extends now to two pages. 

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Our server is  Ubuntu 22.04 and we have solved reading solution in this post:
https://community.adobe.com/t5/coldfusion-discussions/cfreport-pdf-unable-to-find-registered-ttf-fon...

 

For us  the solution was quite simple just as creating a symbolic link 
ln -s /usr/share/fonts/ttf /usr/share/fonts/default/TrueType

then, restarted Coldfusion Service and fonts were rendered the right way!
Good Luck!

 

 

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New Here ,
Mar 11, 2024 Mar 11, 2024

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Hi, I see that you are making the same mistake we did by uploading fonts trough the CF administrator interface... that did not work!
We solved this issue creating a symbolic link :
ln -s  /usr/share/fonts/ttf   /usr/share/fonts/default/TrueType

Otherwise, try putting your fonts manually into the /usr/share/fonts/default/TrueType directory and then restarting CF...
Our Ubuntu 22.04 with CF2021 worked both with cfdocument and cfreport...

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Yes, I'm on a linux server.  We are in the cloud.  We have all the latest updates.  Issue is specific to cfdocoument.  The spacing in the document is different when I convert pdf.  I create the file in html first and it looks good.  Then when i take the file and do cfdocument pdf it's not correct.   

attached are before and after picture.  Changeafter2021 is not correct.   The second file is the 2016 version which is correct.

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Community Expert ,
Mar 13, 2024 Mar 13, 2024

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But did you try the simlink offered by gherardo?

 

If you did not and would not, because instead you want Adobe t to acknowledge a bug and fix the problem in a subsequent update, this is not the best place for that. Instead, file a bug report at tracker.adobe.com.

 

Even then, please let us fellow users know if you would try gherardo's fix and if it works for you. 


/Charlie (troubleshooter, carehart.org)

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