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Anonymous
November 23, 2011
Answered

Acrobat Connect Pro Meeting Service Plans - licensing and pricing questions

  • November 23, 2011
  • 1 reply
  • 3696 views

Hello! I was hoping someone here might be able to help me with a few nitty-gritty pricing / licensing / functionality questions, in regard to the Adobe Connect Pro Meeting plans.

1) The pricing is $55/mth/host - if you have, e.g., 5 hosts, but make more than 5 recorded meetings available on-demand, will they all be accessible at any given moment?

2) 25 concurrent users is the limit; is that per recorded meeting? e.g., if 15 people access one recorded meeting and 15 people access another recorded meeting, all at the same time, would you be over your limit?

3) If you do happen to go over your concurrent user limit, what will happen for the 26th user? will they be denied access, or will you simply be charged an overage fee?

I'd appreciated any help or insight you have to offer!

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Correct answer

I assume you got this pricing from the on-line website?  I ask because when you buy it from Adobe enterprise sales and through our corporate channel then this is all different.

Answers:

1. Yes. On-Demand recordings don't apply against your license.

2. No. That 25 limnit is for concurrent live meetings. It's unlimited for on-demand recordings. That 25 limnit is completely set by the kind of license you are buying. if you purchased thru the software channel versus on-line then that number would be 100 not 25. On-Demand recordings have no limit.

3. If you exceed the concurrent license, then the 26th person trying to join will receive a pop-up message saying the room limit has been reached and they will not be able to join. Yes, denied access. No way to charge a fee for overage.

1 reply

A
Anonymous
Correct answer
November 23, 2011

I assume you got this pricing from the on-line website?  I ask because when you buy it from Adobe enterprise sales and through our corporate channel then this is all different.

Answers:

1. Yes. On-Demand recordings don't apply against your license.

2. No. That 25 limnit is for concurrent live meetings. It's unlimited for on-demand recordings. That 25 limnit is completely set by the kind of license you are buying. if you purchased thru the software channel versus on-line then that number would be 100 not 25. On-Demand recordings have no limit.

3. If you exceed the concurrent license, then the 26th person trying to join will receive a pop-up message saying the room limit has been reached and they will not be able to join. Yes, denied access. No way to charge a fee for overage.

A
Anonymous
November 23, 2011

Thanks for the quick reply, Heyward!

We are simply looking at purchasing online - our hope is to use Connect to provide recorded content on-demand.

If you have time for one more question - after looking at the Connect back-end, I saw that you can have a) recorded meetings (which were at one time live) available on-demand, and b) "content" (e.g., a PPT file with recorded audio that was never actually presented live) available on-demand. Would the answers you gave above apply equally to "content" as they do to recorded meetings?

Jorma_at_CoSo
Jorma_at_CoSo
Legend
November 25, 2011

Recordings are considered content. So anything that fits into the content category will apply to Heyward's explanation above.

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