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M
mwilliams3427
Participant
June 1, 2020
Question

Adobe Connect freezing for presenter

  • June 1, 2020
  • 2 replies
  • 513 views

I often host Adobe Connect meetings for clients. Multiple times the application drops me. The only way I know is that I will see that my video has frozen. I am on a 2020 MacBook Air. When this happens I have to go to my activity monitor where I will see that Adobe Connect is non-responsive. I force quit, and then re-load. To my knowledge this has never happened to a participant -- only me, the Host! What on earth is causing this? It does not happen on other platforms like Zoom or GoToMeeting -- at least it hasn't yet -- only AdobeConnect. This makes me think that it is NOT a connectivity issue -- unless Adobe Connect requires a lot more bandwidth than the other platforms listed.

 

Help!

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2 replies

S
Smart Ears
Known Participant
June 3, 2020

Hello - I've struggles for the past 3-4 days because adobe connect keeps freezing on my MacBook Pro running 10.14.6

i have removed and reinstalled the application multiple times. It is not a connectivity issue because I'm now hosting all my meetings with the exact set up within the browser using flash. Today, I've had absolutely no issues during my meeting --- so it is something to do with the adobe connect application. I contacted support through chat who simply said it was a connectivity issue. It's not. It's possible that it isn't getting uninstalled properly. I couldn't find any files in the application support folder in the library or in any other. Anyway, for now, I'm just running all my meetings in the browser. 

T
TrainerLB
Participant
June 2, 2020

It is not just you this has been happening to me too! I host on this platform 2-4 times a week and I start to notice the instructions I give as host havign a delay - like to mute all users or to switch slides or move to the next breakout room. It starts as a fw seconds can go up to a min and then the whole thing freezes and I have to log off and log back in! It is becoming a massive problem and seems new I have been using the platform for over 2 years and this has only been happening in the last few month.

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