Adobe Connect Mobile & Adobe Connect 7.5
My company is hosting Adobe Connect onsite and we are trying to get the Adobe Connect Mobile app working in our development environment. Unfortunately when I try to connect to a room right now I enter the meeting url, hit NEXT, on the next screen I enter my login and password (secure login checked, though I have tried it without), hit enter and it just alternated between connecting to meeting and trying alternate server before finally giving me a connection error. Below is a synopsis of everything, but basically has anyone run into this? I've found almost nothing searching online, either in terms of forum posts or support documentation.
Problem
When attempting to connect to Adobe Connect from the Adobe Connect Mobile iPhone app after credentials have been entered the app alternates between connecting to meeting and trying alternate server before finally giving up and saying Network Error.
Our System
Adobe Connect
- We are hosting adobe connect on site
- 7.5 (SP1 is not installed)
- Secure connections are on
- Ports 80 and 443 are open
Adobe Connect Mobile
- Used on an iPhone 3gs with iOS 5
- App version 1.7
Steps Taken
We have verified that the server is up and are able to connect normally on a computer.
We have looked at server logs and verified that the iPhone is hitting the server and no ports are being blocked.
We have looked at the http traffic back and forth and it appears as though the iPhone is connecting (also shows up in the Adobe Connect debug.log file) but is not launching the room (does not show up in the access.log file). Looking at a capture we did on the server the iPhone gets to the point where it is requesting room data (swf file) but nothing after that.
Possible Problems
Initially I thought it might be that we had not opened port 1935, but since there is no hits on the firewall for that port we have ruled it out.
So after all that, anyone have any ideas? ![]()
