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Participating Frequently
April 10, 2012
Question

Adobe Connect Mobile & Adobe Connect 7.5

  • April 10, 2012
  • 1 reply
  • 2486 views

My company is hosting Adobe Connect onsite and we are trying to get the Adobe Connect Mobile app working in our development environment.  Unfortunately when I try to connect to a room right now I enter the meeting url, hit NEXT, on the next screen I enter my login and password (secure login checked, though I have tried it without), hit enter and it just alternated between connecting to meeting and trying alternate server before finally giving me a connection error.  Below is a synopsis of everything, but basically has anyone run into this?  I've found almost nothing searching online, either in terms of forum posts or support documentation.

Problem

When attempting to connect to Adobe Connect from the Adobe Connect Mobile iPhone app after credentials have been entered the app alternates between connecting to meeting and trying alternate server before finally giving up and saying Network Error.

Our System

Adobe Connect

  • We are hosting adobe connect on site
  • 7.5 (SP1 is not installed)
  • Secure connections are on
  • Ports 80 and 443 are open

Adobe Connect Mobile

  • Used on an iPhone 3gs with iOS 5
  • App version 1.7

Steps Taken

We have verified that the server is up and are able to connect normally on a computer.

We have looked at server logs and verified that the iPhone is hitting the server and no ports are being blocked.

We have looked at the http traffic back and forth and it appears as though the iPhone is connecting (also shows up in the Adobe Connect debug.log file) but is not launching the room (does not show up in the access.log file).  Looking at a capture we did on the server the iPhone gets to the point where it is requesting room data (swf file) but nothing after that.

Possible Problems

Initially I thought it might be that we had not opened port 1935, but since there is no hits on the firewall for that port we have ruled it out.

So after all that, anyone have any ideas? 

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    1 reply

    Jorma_at_CoSo
    Legend
    April 10, 2012

    This may help: http://www.connectusers.com/forums/cucbb/viewtopic.php?pid=24239

    It sounds like a similar problem.

    Mat_GMAuthor
    Participating Frequently
    April 11, 2012

    Thanks for the link Jorma, unfortunately we do not seem to have anything like that setup.