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markl90668278
Participant
November 14, 2018
Question

Adobe Connect will no longer load

  • November 14, 2018
  • 3 replies
  • 367 views

Yesterday I was supposed to deliver two webinars via Adobe Connect. The first one was in the morning and it went fine. The second was in the evening and I was unable to load Adobe Connect on my laptop - it launched the app and the blue bar extended right across the screen (whatever that's supposed to indicate!), but then it stopped and didn't open. I tried uninstalling and reinstalling but same thing happened. I had to cancel the webinar in the end and felt like a fool. My company will certainly be using a different webinar app in future but out of interest I'd like to know if anyone can suggest why Connect failed the second time.

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    3 replies

    Participant
    November 29, 2018

    For us this turned out to be a cache issue. Clear the browser data and re-start.

    Thomas Gunter-Kremers
    Participating Frequently
    November 14, 2018

    This issue is duplicated in another thread.

    alisterblack
    Community Manager
    Community Manager
    November 14, 2018