Does Adobe provide a telephone number and support for Connect?

[Guest]

I am a trial user of Adobe Connect. I'm looking for an online meeting provider that will take the place of one I am currently using. While setting up a meeting, I could not find telephone support for Connect. It appeared to me that I would need to purchase additional support outside of Connect. If so, why doesn't Adobe provide telephone support as other online meeting providers?

[Jorma_at_CoSo]

Adobe Does. You can call 800-42-ADOBE ( 800-422-3623).

[Guest]

I see. I could not find that number or service while setting up a test meeting. I am assuming that it should be in the audio conference settings, but it is not there. Additionally, information on the Adobe website indicated that it would also be in my Adobe Connect Trial email, but it wasn't.

All that said, how do I set up the audio settings for participants to include the 800 number?

[Jorma_at_CoSo]

Ah, I misunderstood your request. No, Adobe does not provide telephone service with Connect. However you can use any provider you would like using the Universal Voice function, Setting Up Universal Voice - Adobe Connect User Community, or if you want to use the fully integrated providers (I'm looking to see if I can dig up any documentation on that).

[Guest]

I understand that Universal Voice allows both VOIP and Phone connections, but from what I read, it still needs a additional telephone service (at an additional cost) to integrate. Am I correct?

[Guest · Accepted solution]

My mistake, I thought you meant that Universal Voice had something special; maybe integrated; maybe at no additional cost, but It seems that to use Connect, a person needs to buy to two services in order to get to receive one online web meeting application. It doesn't seem cost effective or efficient.

[Jorma_at_CoSo]

Connect works just fine with VoIP, but you can utilize phone if you want/need. There are plenty of low/no cost teleconference providers out there, but in using Connect (and other web conferencing solutions) for many years, I find that VoIP is more commonly used, especially when people are just joining and listening. I use both daily, but most times I'll use VoIP if I can.

[Jorma_at_CoSo]

Correct, Adobe does not provide a teleconferencing service, but rather the option to use whatever service you choose to use. There is no additional cost from Adobe to integrate, the cost would be from your teleconference provider.

[Guest]

You may be right about using VOIP. I've used it myself, but it is not

reliable or clear - there are too many ifs to using it. And, for people

within an institution who do not have the ability to modify or adapt

their workstation, they are only afforded a phone. To be an online

conference provider and not provide telephone service is still counter

intuitive today.

[viviand89789579]

thanks so much

[ellend57760179]

Thank you

[JoAnn F.]

You do not have to use a teleconference for audio.  Many companies use VoIP within Connect exclusively for cost savings.

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