First Event/Webinar Yesterday After Upgrade - Numerous Bugs

Question

Fortunately no showstoppers, but it was concerning...

The below issues were experienced yesterday during a live event webinar. Fortunately they impacted only those with Host permissions. Fortunately the attendees were not impacted. For this event we had 5 different hosts, all separately logged in from different machines, from 3 different physical locations (Florida, PA, Texas). This was in a Seminar room. I assume they are specific to the latest upgrade, because we never experienced these problems before.

Issues experienced by Hosts:

1. When first logging in, the Share pod with a PPTX file shared was not loading for the hosts. The rest of the Connect room/pods loaded and displayed fine, but the PPTX Share pod was in a continual 'preload' state with the preloader animation (spinning circle/lines) showing. This happened with two different Share pods with PPTX files loaded into them prior to the event so that they would be ready once the event started. Workaround: stop the share and restart it after the hosts had already logged in.

2. Poll pods: when I select the Pod Options > "Hide" option to hide the poll from the stage, it doesn't go away. It stays. The only way to get rid of them was to drag it to the Presenter Only Area. A minute later I found out that, even though it was off of the stage for me and Attendees, it was still on the stage for the other Hosts, and the only way to get rid of them was to manually drag each poll to the POA on each and every host's machine.

Note: this issue did not impact the first poll used during the event, but it did the second and third polls, which were both introduced to the stage at the same time. Perhaps two polls on the stage at the same time caused the issue?

3. Q&A pod: Export to RTF does not export all of the questions! I would need to go back to look at exactly what questions it did export, but of the 12 questions asked during the event, only 4 of them were in the "Export to RTF" file. Fortunately, the "Email Q&A" transcript works fine - all 12 questions were in the text emailed.

We're on a hosted instance of Connect.

Jorma_at_CoSo · Accepted Answer

Thanks for the thorough response. What got my attention is that it

happened right when our IT team noted that our bandwidth capacity had

peaked. Can you tell me if each individual pod creates its own stream with

the Adobe server or is the entire Connect window, and all the pods within

it, a single stream?

That is a question better answered by Adobe's team. However, I've never seen a bandwidth issue do anything other than cause the entire room to disconnect. I've not seen specific pods appear/disappear due to bandwidth constraints.

eLearning Guy · Answer

A follow-up to my original post. The issues mentioned in that post occurred during a Tuesday afternoon webinar.

The following Thursday we held a webinar with 3 hosts. Only one of the issues above was experienced on Thursday: after one of the hosts (me) hides a poll pod, it goes away as intended for everyone except for one or more hosts.

On Tuesday, when we first saw this issue, most (not all) of the poll pods would not go away for every host. The workaround was for the host to drag the pod off the stage. This happened for all of the hosts at different times on Tuesday.

On Thursday, only 1 of the 3 hosts experienced this issue, and it only happened one time, for one of the polls (we had about 11 polls during that webinar).

It's definitely a bug, but not a huge issue if the hosts know to drag the pod off stage.

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