GDPR and Connect

[lowriw14208957]

Hi

We subscribed to Connect directly through the Adobe website. We need a Third Party data processing agreement with Adobe or a link to the relevant privacy notice so we can tell the users. Can you help please? Thanks

[Tom Gunter-Kremers Clarix]

You can convert to a value added reseller, like Clarix Technologies, for the additional benefits and possible cost savings and they can assist you or you can contact Adobe support for the agreement.

[lowriw92435935]

Any idea how to contact them, as the support page just brings me back to this forum? Can't find a phone number anyway. Hugely annoying.

[Tom Gunter-Kremers Clarix]

It's probably because you don't have an enterprise account so they think of you as someone using it for personal use.  We could convert your account to an enterprise account, which shouldn't cost any extra unless you have a freemium account.  It would also typically give you a higher capacity at a lower cost, and get you access to the support team, our free daily training and US based customer support.  You can try calling 1-800-422-3623 and see if they give you support.

[lowriw92435935]

Thanks. We are UK based. Appreciate our help though.

[Tom Gunter-Kremers Clarix]

This is another possible helpful link:

EU Data Processing Agreement

I assume you are looking to get a Data Processing Agreement in place to be in compliance.

[Jorma_at_CoSo]

This article was just published, it should also help: Adobe Connect and GDPR

[Jorma_at_CoSo]

You can reach Adobe Support here: Enterprise Support

Or you can call them 800-422-3623

And if it helps, here's the Connect specific terms of use which append Adobe's general terms of use: https://wwwimages2.adobe.com/content/dam/acom/en/legal/terms/enterprise/pdfs/2013/PDM-ConnectOnDeman...

[Tom Gunter-Kremers Clarix]

I think that link might not be the right one anymore...

Here is the GDPR guideline:

https://www.adobe.com/privacy/general-data-protection-regulation.html

and the newer agreements link:

Enterprise Licensing Terms | Adobe

With the General Terms:

https://wwwimages2.adobe.com/content/dam/acom/en/legal/terms/enterprise/pdfs/GeneralTerms_NA_2017v1....

and the PSLT I think you were trying to reference.

https://wwwimages2.adobe.com/content/dam/acom/en/legal/terms/enterprise/pdfs/PSLT-ConnectOn-demand_N...

[Jorma_at_CoSo]

Tom,

Thanks!