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GDPR and Connect

New Here ,
May 08, 2018 May 08, 2018

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Hi

We subscribed to Connect directly through the Adobe website. We need a Third Party data processing agreement with Adobe or a link to the relevant privacy notice so we can tell the users. Can you help please? Thanks

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Participant ,
May 08, 2018 May 08, 2018

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You can convert to a value added reseller, like Clarix Technologies, for the additional benefits and possible cost savings and they can assist you or you can contact Adobe support for the agreement.

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New Here ,
May 08, 2018 May 08, 2018

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Any idea how to contact them, as the support page just brings me back to this forum? Can't find a phone number anyway. Hugely annoying.

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Participant ,
May 08, 2018 May 08, 2018

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It's probably because you don't have an enterprise account so they think of you as someone using it for personal use.  We could convert your account to an enterprise account, which shouldn't cost any extra unless you have a freemium account.  It would also typically give you a higher capacity at a lower cost, and get you access to the support team, our free daily training and US based customer support.  You can try calling 1-800-422-3623 and see if they give you support.

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New Here ,
May 09, 2018 May 09, 2018

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Thanks. We are UK based. Appreciate our help though.

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Participant ,
May 09, 2018 May 09, 2018

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This is another possible helpful link:

EU Data Processing Agreement

I assume you are looking to get a Data Processing Agreement in place to be in compliance.

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LEGEND ,
May 10, 2018 May 10, 2018

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LATEST

This article was just published, it should also help: Adobe Connect and GDPR

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LEGEND ,
May 08, 2018 May 08, 2018

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You can reach Adobe Support here: Enterprise Support

Or you can call them 800-422-3623

And if it helps, here's the Connect specific terms of use which append Adobe's general terms of use: https://wwwimages2.adobe.com/content/dam/acom/en/legal/terms/enterprise/pdfs/2013/PDM-ConnectOnDeman...

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Participant ,
May 08, 2018 May 08, 2018

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LEGEND ,
May 08, 2018 May 08, 2018

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Tom,

Thanks!

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