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K
Kohavi
Participant
May 9, 2011
Question

Lost audio and rooms disappearing

  • May 9, 2011
  • 1 reply
  • 596 views

I'm checking to see if anyone else is having increased issues in a couple of areas (it has gotten so bad, we're having to look at alternatives):

1. We had multiple recorded classes last week. When we went back to listen to playbacks, only half had the audio track. (We do a lot of these, so we're sure it wasn't user error.)

2. We scheduled a multi-day class. When we went in to start the calss, the whole room and all setup had disappeared.

3. During a class, we suddenly lost some of our pods, and could not bring them back.

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    May 12, 2011

    Please report that to support so they can investigate. The loss of your room is a known little seen bug and is fixed in the new releases being rolled out and the on-prem release May 28th. Please report this by calling in and logging a ticket.

    K
    KohaviAuthor
    Participant
    May 12, 2011

    We did report these cases to Adobe.

    The response on the disappearing room - "no clue"

    No response after 5 days on the lost audio. We've had to reschedule classes at significant lost revenue to our company.

    A
    Anonymous
    May 13, 2011

    Just keeps getting worse. Today, adobe support said

    all 100 of our classrooms are corrupt and need to be rebuilt.

    Lost revenue for us = many lost customers for Adobe.


    I'm sorry to hear that.  If you were using room templates, that has affected some users where the rooms get corrupted. Rooms created on their own were not affected and not all customers have run into this. It's a sporadic issue that has been addressed in the new updates rolling out this month.

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