Participant

Answered

MP 4 freezing unexpectedly in Standard view v11.2

Forum|Forum|4 years ago
May 11, 2021
3 replies
972 views

Probably a hardware or network issue on our end (we're the government and we're a decade behind) but just wodering if anyone else is experiencing mp 4 video playback issues that are seemingly random. We already use extremely low res custom codecs (using the setttings from Connect 8 to format the videos) and nobody is on the VPN. Having people in the same room see one screen freeze up and another working fine - and thoughts?

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Correct answer Jorma_at_CoSo

I see this in Chromium based browsers (Edge and Chrome) and the the desktop app (which is Chromium based). The simple layman's explanation is that Chromium solutions are 'lazy' and wait till the last second to ask for more portions of the video. The server gets tired of waiting and times out before the application asks for more, and thus the video freezes.

No resoution yet, but I'm trying to make noise to get some solution.

Jorma_at_CoSo

Legend

Yes, the issue has been resolved by 11.2.3a. I don't recall the exact version, but we've seen our customers no longer see this issue. Did you upgrade your environment to 11.2.3a or did you do a clean install of 11.2.3a? If you upgraded, be sure you did all the upgrades, including an upgrade to the Tomcat server.

F

Familjen0D4C

Participating Frequently

Hi again Jorma,

We are now running the latest version 11.3.0b in our on-premise environment, still the same freezeing issue.

(the test environment newly reinstalled)

Do you have any other ideas on what we can look at?

We cant see anything special going on with the network, no IPS check or lost sessions at the time of the freezing.

The servers are virtual and we cant see any issues with resourses (CPU, memory, disk latency and so on)

We have tried to run without antovirus checks both on the servers and on the clients.

Thanks for your help 🙂

Jorma_at_CoSo

Legend

If you open your developer tools in your browser, you should be able to see any errors or issue on the page being viewed. Does the browser show the error ERR_CONTENT_LENGTH_MISMATCH 206?

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Familjen0D4C

Participating Frequently

I have the same problem in both out test and prod on-premise environment. We are running version 11.2.3a.

As you say it does not matter if we are running with or without VPN or use different res. The buffer status is fine the movie freeze.

The movie freezes randomly for different participants in the same meeting. Once the movie has frozen it does not start again. If the movie freeze for a host it is still possible for the host to change the time in the time bar for the users that still se the movie. Strange 🙂
Have any of you found a solution?

Jorma_at_CoSoCorrect answer

Legend

I see this in Chromium based browsers (Edge and Chrome) and the the desktop app (which is Chromium based). The simple layman's explanation is that Chromium solutions are 'lazy' and wait till the last second to ask for more portions of the video. The server gets tired of waiting and times out before the application asks for more, and thus the video freezes.

No resoution yet, but I'm trying to make noise to get some solution.

Brett_eFLETCAuthor

Participant

Thanks, Jorma. Will add my voice to the conern as well

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