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J
jcrow-ctb
Participant
November 2, 2012
Question

Mute all in AdobeConnect 9

  • November 2, 2012
  • 2 replies
  • 12807 views

I see in the product documentation for AdobeConnect 9 that there is an option to mute all participants including those on integrated telephony. I don't see this option in the control panel.

Anyone get it to work?

Thanks,

jonathan

This topic has been closed for replies.

2 replies

J
jcrow-ctbAuthor
Participant
December 14, 2012

Another hour and a half on phone with tech support. I think we actually went backward on this call.

Thinking I need to find another webinar provider.

J
jcrow-ctbAuthor
Participant
December 12, 2012

A month and a half later and countless hours with probably the worst tech support experience I have had and still no answer.

Can someone please explain what this means:

http://help.adobe.com/en_US/connect/9.0/using/WS32c5fad466bf732e-36ffdee41362a38bcc4-7ffd.html

Audio Hosts can seamlessly manage participants’ audio with an option to mute the attendees connected via the integrated teleconference.

I need to find a way to mute everyone on a mixed audio VoIP call. No onse seems to have an answer to what should be one of the more basic functions of a Webinar.

HELP PLEASE!

Jorma_at_CoSo
Jorma_at_CoSo
Legend
December 12, 2012

You can mute all the participants on the phone bridge with the Enable Lecture mode. The individual(s) on the phone bridge as hosts will not be muted.

Individual participants in the room can be muted through the host menu that shows when mousing over the individual user.

Muting individuals who are using VoIP is just a matter of removing access to the broadcast function. Either make the attendees participants or use Single Speaker mode, allowing only one individual to broadcast audio at a time.

Abhinav_Arora
Abhinav_Arora
Participating Frequently
January 29, 2014

Hi Abhinav,

I cannot speak for jcrow-ctb, but s/he appears to be raising the same issue I have in this thread.

I am a newcomer to Connect as a host, but the dialogue box presented on entering the room gives me the impression that I need to dial in to listen. It should be clear that this is to speak.

I prefer to have microphone rights disabled for all on entry and then as the host give speaking rights to participants as required. I would like to have participants enter the room directly using VoIP and then when in the room switch to the telephone if they wish. It should be a simple matter of choosing the source under the audio options (similar to WebEx).

It would therefore be better to have the option not to display the dialogue box for audio, but once in the room swith to telephony if required.

Kind regards,

Andrew


Hi Andrew

-> I am a newcomer to Connect as a host, but the dialogue box presented on entering the room gives me the impression that I need to dial in to listen. It should be clear that this is to speak.

We have made the dialog box more intuitive starting from Connect 9.1. We now give a "Listen Only" button which is appropriate for participants who only wish to listen whereas those who wish to join the conference (to speak), they can make use of the available options to them.

-> I prefer to have microphone rights disabled for all on entry and then as the host give speaking rights to participants as required.

When you start audio conference, you can chose to not give the Microphone rights to the participants and as your meeting progresses, you can then selectively give the microphone rights to the participants.

-> I would like to have participants enter the room directly using VoIP and then when in the room switch to the telephone if they wish. It should be a simple matter of choosing the source under the audio options (similar to WebEx).

I am afraid this is not the way Connect functions. In Connect, you select the available audio conference options (VoIP and Telephony) and start the audio conference. Once the audio conference is started, all available options are listed to the participants. These options are :

  • Dial IN
  • Dial Out
  • Microphone
  • Listen Only

You can configure the first three options so that you can choose which options your participants will see. Hosts and presenters will be able to choose all options. Please note that you cannot force a choice on the participants. The particpant can choose any of the available options and can also seamlessly switch between them during the meeting. You can achieve your workflow through Adobe Connect as well because the attendees can easily switch between any audio option. For eg. they can easily switch to telephony from VoIP.

Hope this answers your question. Please let me know if you have any other questions.

Thank you

Abhinav

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