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Mute all in AdobeConnect 9

New Here ,
Nov 02, 2012 Nov 02, 2012

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I see in the product documentation for AdobeConnect 9 that there is an option to mute all participants including those on integrated telephony. I don't see this option in the control panel.

Anyone get it to work?

Thanks,

jonathan

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New Here ,
Dec 12, 2012 Dec 12, 2012

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A month and a half later and countless hours with probably the worst tech support experience I have had and still no answer.

Can someone please explain what this means:

http://help.adobe.com/en_US/connect/9.0/using/WS32c5fad466bf732e-36ffdee41362a38bcc4-7ffd.html

Audio Hosts can seamlessly manage participants’ audio with an option to mute the attendees connected via the integrated teleconference.

I need to find a way to mute everyone on a mixed audio VoIP call. No onse seems to have an answer to what should be one of the more basic functions of a Webinar.

HELP PLEASE!

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LEGEND ,
Dec 12, 2012 Dec 12, 2012

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You can mute all the participants on the phone bridge with the Enable Lecture mode. The individual(s) on the phone bridge as hosts will not be muted.

Enable Lecture Mode.jpg

Individual participants in the room can be muted through the host menu that shows when mousing over the individual user.

Mute Attendee.jpg

Muting individuals who are using VoIP is just a matter of removing access to the broadcast function. Either make the attendees participants or use Single Speaker mode, allowing only one individual to broadcast audio at a time.

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New Here ,
Dec 12, 2012 Dec 12, 2012

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Thanks, but this was available before 9 if I am not mistaken so what the heck is new in 9?

I still have problems in that if you disable microphone rights for participants, and then someone enters the room they are presented with a screen that only gives them an option to connect to audio over a phone line. It isn't clear that they can still listen over the computer, just if they don't dial in they can't speak.

Also, if I disable microphone rights after they have already entered and they want to raise their hand and ask a question they are again prompted to either use their computer microphone or dial in.

All of this is very confusing and would be solved by a simple mute all button. Every other Webinar system I have used has made this part stupid simple.

I was hoping they solved this in 9 but it doesn't appear as though they have.

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Contributor ,
Jan 27, 2014 Jan 27, 2014

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Interesting. I have the same question and have just posted about this. Jorma's reply regarding the lecture mode is most helpful, but the point made here about the audio conference prompt being confusing is spot-on. It really is not simple and Adobe Tech support cannot help.

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Jan 27, 2014 Jan 27, 2014

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Hi jcrow-ctb

We have addressed the problem of "listen -over" the computer in Connect 9.1. From Connect 9.1, when a User enters the meeting room, then the dialog box presented also gives a button which indicates "Listen Only", so that users who are there to listen can simply hear over their computer speakers instead of joining the conference.

Also, if I disable microphone rights after they have already entered and they want to raise their hand and ask a question they are again prompted to either use their computer microphone or dial in.

I did not get this point. Could you please explain it with little more details.

Thank you

Abhinav

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Contributor ,
Jan 29, 2014 Jan 29, 2014

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Hi Abhinav,

I cannot speak for jcrow-ctb, but s/he appears to be raising the same issue I have in this thread.

I am a newcomer to Connect as a host, but the dialogue box presented on entering the room gives me the impression that I need to dial in to listen. It should be clear that this is to speak.

I prefer to have microphone rights disabled for all on entry and then as the host give speaking rights to participants as required. I would like to have participants enter the room directly using VoIP and then when in the room switch to the telephone if they wish. It should be a simple matter of choosing the source under the audio options (similar to WebEx).

It would therefore be better to have the option not to display the dialogue box for audio, but once in the room swith to telephony if required.

Kind regards,

Andrew

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Jan 29, 2014 Jan 29, 2014

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Hi Andrew

-> I am a newcomer to Connect as a host, but the dialogue box presented on entering the room gives me the impression that I need to dial in to listen. It should be clear that this is to speak.

We have made the dialog box more intuitive starting from Connect 9.1. We now give a "Listen Only" button which is appropriate for participants who only wish to listen whereas those who wish to join the conference (to speak), they can make use of the available options to them.

-> I prefer to have microphone rights disabled for all on entry and then as the host give speaking rights to participants as required.

When you start audio conference, you can chose to not give the Microphone rights to the participants and as your meeting progresses, you can then selectively give the microphone rights to the participants.

-> I would like to have participants enter the room directly using VoIP and then when in the room switch to the telephone if they wish. It should be a simple matter of choosing the source under the audio options (similar to WebEx).

I am afraid this is not the way Connect functions. In Connect, you select the available audio conference options (VoIP and Telephony) and start the audio conference. Once the audio conference is started, all available options are listed to the participants. These options are :

  • Dial IN
  • Dial Out
  • Microphone
  • Listen Only

You can configure the first three options so that you can choose which options your participants will see. Hosts and presenters will be able to choose all options. Please note that you cannot force a choice on the participants. The particpant can choose any of the available options and can also seamlessly switch between them during the meeting. You can achieve your workflow through Adobe Connect as well because the attendees can easily switch between any audio option. For eg. they can easily switch to telephony from VoIP.

Hope this answers your question. Please let me know if you have any other questions.

Thank you

Abhinav

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Contributor ,
Jan 30, 2014 Jan 30, 2014

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Hi Abhinav,

Thanks for your reply.


-> I am a newcomer to Connect as a host, but the dialogue box presented on entering the room gives me the impression that I need to dial in to listen. It should be clear that this is to speak.

We have made the dialog box more intuitive starting from Connect 9.1. We now give a "Listen Only" button which is appropriate for participants who only wish to listen whereas those who wish to join the conference (to speak), they can make use of the available options to them.

Yes I can see this but my point is that it is not intuitive. It looks like you have to dial in to listen. It would be better to have "Listen Only" as the first option clearly labelled, not at the bottom right of the box.

-> I prefer to have microphone rights disabled for all on entry and then as the host give speaking rights to participants as required.

When you start audio conference, you can chose to not give the Microphone rights to the participants and as your meeting progresses, you can then selectively give the microphone rights to the participants.

That does not work for telephony though I note Jorma's advice about Lecture Mode. My trial has ended so I cannot check myself, but when in Lecture Mode can you give microphone rights to individuals on the phone or VoIP?

The other thing I have noted which I described in the other thread I posted is that when dialling in a participant is listed twice unless s/he enters the participant code (I have tried two audio providers and this only works for one). This is a privacy issue. With Webex the participant dials the number, enters the conference code and the participant code. The caller's number is never identified to participants. I know there is a dial out option but that is expensive.

Kind regards,

Andrew

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New Here ,
Dec 13, 2012 Dec 13, 2012

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Another hour and a half on phone with tech support. I think we actually went backward on this call.

Thinking I need to find another webinar provider.

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