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J
jcrow-ctb
Participant
November 2, 2012
Question

Mute all in AdobeConnect 9

  • November 2, 2012
  • 2 replies
  • 12807 views

I see in the product documentation for AdobeConnect 9 that there is an option to mute all participants including those on integrated telephony. I don't see this option in the control panel.

Anyone get it to work?

Thanks,

jonathan

This topic has been closed for replies.

2 replies

J
jcrow-ctbAuthor
Participant
December 14, 2012

Another hour and a half on phone with tech support. I think we actually went backward on this call.

Thinking I need to find another webinar provider.

J
jcrow-ctbAuthor
Participant
December 12, 2012

A month and a half later and countless hours with probably the worst tech support experience I have had and still no answer.

Can someone please explain what this means:

http://help.adobe.com/en_US/connect/9.0/using/WS32c5fad466bf732e-36ffdee41362a38bcc4-7ffd.html

Audio Hosts can seamlessly manage participants’ audio with an option to mute the attendees connected via the integrated teleconference.

I need to find a way to mute everyone on a mixed audio VoIP call. No onse seems to have an answer to what should be one of the more basic functions of a Webinar.

HELP PLEASE!

Jorma_at_CoSo
Jorma_at_CoSo
Legend
December 12, 2012

You can mute all the participants on the phone bridge with the Enable Lecture mode. The individual(s) on the phone bridge as hosts will not be muted.

Individual participants in the room can be muted through the host menu that shows when mousing over the individual user.

Muting individuals who are using VoIP is just a matter of removing access to the broadcast function. Either make the attendees participants or use Single Speaker mode, allowing only one individual to broadcast audio at a time.

J
jcrow-ctbAuthor
Participant
December 12, 2012

Thanks, but this was available before 9 if I am not mistaken so what the heck is new in 9?

I still have problems in that if you disable microphone rights for participants, and then someone enters the room they are presented with a screen that only gives them an option to connect to audio over a phone line. It isn't clear that they can still listen over the computer, just if they don't dial in they can't speak.

Also, if I disable microphone rights after they have already entered and they want to raise their hand and ask a question they are again prompted to either use their computer microphone or dial in.

All of this is very confusing and would be solved by a simple mute all button. Every other Webinar system I have used has made this part stupid simple.

I was hoping they solved this in 9 but it doesn't appear as though they have.

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