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davetorking
Participant
July 24, 2013
Answered

Mute all participants only

  • July 24, 2013
  • 1 reply
  • 5649 views

Hi there - We moved to Adobe Connect Pro from Citrix GoToTraining about six weeks ago and having numerous teething issues. While Adobe Connect gives participants an amazing experience, the experience for Presenters isn't quite as slick as Webex or Citrix it seems.

One example is the ability to mute all participants but not mute hosts and presenters. This works seamlessly in GoToTraining - just hit Mute All and all the participants go quiet. If I use the Mute All option in the Attendee pod in Adobe Connect it mutes everyone including all hosts and presenters. The ability to mute all participants only is so useful when participants are joining randomly at various times and not muting themselves - while we can mute individual participants at our, its painful to keep going through the participant list hunting for the one participant who is not on mute.

I saw in another post something about enabling a Lecture Mode in the Audio menu, but we don't seem to have this option in our Adobe Connect. Our Audio menu looks like...

I can't find anything about this in the Preferences area either. I feel like I am missing something obvious because this should be a pretty straightforward feature to control large audiences.

Can someone please point me in the right direction?

Many thanks,

David

This topic has been closed for replies.
Correct answer Nikhil Sharma

Hi Dave,

it's meetingOne which provides the Lecture  mode functionality.


here is the link for lecture mode with meeting one (http://help.adobe.com/en_US/connect/9.0/using/WS1f8fbc3f2a6aefb9-2b0fcc5112f01e0192f-8000.html)

i hope this helps!!

for the feature request you can send that from here : https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

hope this info helps !!

1 reply

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
July 25, 2013

Hi Dave,

Which Telephony Provider you are using?

this lecture mode (whre you can mute all participants) is not available with all.

Also as a workaround which i think you already follow is to mute all users from attendee pod and then host or presenter can unmute themselves .

Hope this info helps!

D
davetorkingAuthor
Participant
July 25, 2013

Hi snikhil123. Thanks for the response.

We are using PGi (who, to be honest, we have had a lot of problems with). Can you let me know which integrated audio providers support that Lecture mode function please?

Noted on the workaround, but that is a but clunky if participants keep joining for the first 5-10 minutes of a session. We need to keep pausing, muting everyone, unmuting ourselves and continuing. It is indeed a workaround but it would be nice to smooth that process out a bit.

If you can let me know which integrated audio providers support Lecture mode, that would be terrific.

Thanks,

Dave

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
July 27, 2013

Hi Dave,

it's meetingOne which provides the Lecture  mode functionality.

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