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A
Anonymous
April 10, 2014
Question

Problems with Adobe Connect on a MacBook

  • April 10, 2014
  • 2 replies
  • 602 views

I need to download Adobe Connect to take an online class. However, it doesn't load--I just get a popup that says "Loading Adobe Connect". I have a MacBook Pro, running Maverick (OS X 10.9.2). The browser I was using is Firefox.

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    2 replies

    N
    Adobe Employee
    ngoyal
    Adobe Employee
    April 11, 2014

    I believe the meeting is being opened in the Connect Addin. What is the version of Connect Addin you are using ?

    Are you able to launch the meeting directly in the browser ?

    Please try by appending "?launcher=false" at the end of the meeting URL you are trying to open in the browser. This will ensure that meeting gets launched in the browser and not in the Addin.

    Once the meeting launches and you want to share your screen you will be prompted to download the Addin in case it is not up to date.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 11, 2014

    Moving this discussion to the Connect General Discussion forum.

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