The Adobe Connect Service Stopped. Errors in event viewer.

Report · Mar 22, 2013

Hello, my server of Adobe Connect have a problem when it is working 1 or 2 days the Adobe Connect Service is stopped. I can see in the event viewer the next errors:

Can you help me, please?

Thanks.

Report · Mar 22, 2013

What do the logs tell you? You should be able to pull the error log for when this happened and it will give a little more detail, or at least some guidance as to where to start looking.

Report · Mar 25, 2013

The logs tell me the next:

[03-23 00:27:38] localhost-startStop-2 (c) ##### Breeze Service termination requested.

[03-23 00:27:38] localhost-startStop-2 (c) Exception thrown

com.macromedia.airspeed.StatusException$NoAccess$NoServer: <status code="no-access" subcode="no-server"/>

at com.macromedia.breeze.builder.Scheduler.getHostInfo(Scheduler.java:1832)

at com.macromedia.airspeed.main.Main.shutdownServer(Main.java:176)

at com.macromedia.airspeed.main.Main.shutDown(Main.java:129)

at com.macromedia.airspeed.main.InstanceManager.shutdown(InstanceManager.java:38)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.springframework.beans.factory.support.DisposableBeanAdapter.invokeCustomDestroyMethod(DisposableBeanAdapter.java:208)

at org.springframework.beans.factory.support.DisposableBeanAdapter.destroy(DisposableBeanAdapter.java:165)

at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroyBean(DefaultSingletonBeanRegistry.java:487)

at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroySingleton(DefaultSingletonBeanRegistry.java:462)

at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroySingletons(DefaultSingletonBeanRegistry.java:430)

at org.springframework.context.support.AbstractApplicationContext.destroyBeans(AbstractApplicationContext.java:853)

at org.springframework.context.support.AbstractApplicationContext.doClose(AbstractApplicationContext.java:831)

at org.springframework.context.support.AbstractApplicationContext.close(AbstractApplicationContext.java:794)

at org.springframework.web.context.ContextLoader.closeWebApplicationContext(ContextLoader.java:361)

at org.springframework.web.context.ContextLoaderListener.contextDestroyed(ContextLoaderListener.java:70)

at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4831)

at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5478)

at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1575)

at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1564)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)

at java.util.concurrent.FutureTask.run(FutureTask.java:138)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:662)

[03-23 00:27:39] localhost-startStop-2 (c) ##### Breeze Shutdown Cleanup

Report · Mar 25, 2013

Can you pull the error log? That will have better information.

Report · Mar 26, 2013

The first thanks for your help. The next is the content of error.log:

#Version: 1.0

#Start-Date: 2013-03-26 00:11:00 CET

#Software: Macromedia Breeze Platform [9.0.2]

#Date: 2013-03-26

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

2013-03-26 00:11:00 "Health check failed due to server expiry (expiry date=2013-03-26T00:10:39.630+01:00, current time=2013-03-26T00:10:39.743+01:00)." PLATFORM_FRAMEWORK SERVER_EXPIRED C S - "-" - - -

#Version: 1.0

#Start-Date: 2013-03-26 00:11:22 CET

#Software: Macromedia Breeze Platform [9.0.2]

#Date: 2013-03-26

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

#Version: 1.0

#Start-Date: 2013-03-26 00:11:22 CET

#Software: Macromedia Breeze Platform [9.0.2]

#Date: 2013-03-26

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

2013-03-26 00:11:55 "Server pconnect9-2 has been designated the master." PLATFORM_FRAMEWORK BECAME_MASTER I S - "-" - - -

2013-03-26 00:14:43 "Health check failed due to server expiry (expiry date=2013-03-26T00:14:27.190+01:00, current time=2013-03-26T00:14:43.740+01:00)." PLATFORM_FRAMEWORK SERVER_EXPIRED C S - "-" - - -

#Version: 1.0

#Start-Date: 2013-03-26 00:15:20 CET

#Software: Macromedia Breeze Platform [9.0.2]

#Date: 2013-03-26

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

#Version: 1.0

#Start-Date: 2013-03-26 00:15:20 CET

#Software: Macromedia Breeze Platform [9.0.2]

#Date: 2013-03-26

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

2013-03-26 00:16:03 "Server pconnect9-2 has been designated the master." PLATFORM_FRAMEWORK BECAME_MASTER I S - "-" - - -

2013-03-26 00:17:51 "Health check failed due to server expiry (expiry date=2013-03-26T00:17:44.560+01:00, current time=2013-03-26T00:17:50.933+01:00)." PLATFORM_FRAMEWORK SERVER_EXPIRED C S - "-" - - -

If you want to see another log file tell me his name, please. Thank you.

Report · Mar 26, 2013

I'm guessing you have been working with a trial account for an on-premise deployment. The license has expired, so the software will not work. Either get the trial account extended or work with your reseller to purchase the desired licensing. If you have purchased the software for Connect, you may need to reach out to support to get an updated license file to correct the expiration date issue.

Report · Mar 27, 2013

Thanks Jorma, I have paid my license, I'm going to speak with the supplier in order that me of a new license file.

Report · May 06, 2013

Hi Jorma, the supplier say me that may license file is correct. After he look the logs, he say: "the problem is the time because it's not synchronized with the database server", but the Connect server and the database server are synchronized with the same time server. What do you think? Thanks & Regards.

Report · May 06, 2013

I would still reach out to Adobe Support, as they are the ones who can help identify the issue and, if needed, get you a new license file.

Since your error log shows:

"Health check failed due to server expiry (expiry date=2013-03-26T00:17:44.560+01:00, current time=2013-03-26T00:17:50.933+01:00)."

I'd find it hard to believe that it has to do with a sync with the DB. This message seems to state that your license expired on March 26th, 2013... The DB sync issue may be there, but I see nothing in the logs about a DB communications issue.

Report · Jun 25, 2013

umhSS1197,

Did you get a resolution to this problem?

Report · Jun 09, 2021

Hi
I have the same problem
I possess 2 servers:
1 Adobe connect server and 1 database server

The database server is up and running and the currespond database "breeze" has no problem in resolving queries.
The adobe connect service in adobe connect server is stopped and when i start it, it gets stopped after a few seconds automatically...
I checked the logs:
I have a "Invalid substitution variable : UV_NUMBER" message in master log, and different cores are no longer active.

I would appreciate any help...

Report · Jun 09, 2021

Fortunately, I found the issue./
My colleague had changed the sa password of the database server without telling me. After I asked him 2 times in case of any change he has made, finally he remembered that. At least now it works fine.
Thank u anyway.