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C
Cyber_Calc_Teacher
Participating Frequently
August 22, 2013
Question

Wacom Bamboo strokes truncated

  • August 22, 2013
  • 2 replies
  • 9416 views

I am a math teacher in a synchronous online environment, coming to Adobe Connect from Wimba.  I am using a WIN 7 PC with the Bamboo Dock software and Wacom Bamboo CTL-470 tablet/stylus combo.  Last year's experience in Wimba was less than ideal, but fully functional.  Now my school has transitioned to Adobe Connect.  When I attempt to write on the whiteboard or annotate a PowerPoint slide, the first "x"percent of each stroke is not visible, as if the stroke is being monitored, but no "ink" is being deposited on the screen, then the last "y" percent of the stroke is "written."  I hope my screenshot will illustrate...

As I hope you can see, the beginning of each stroke is missing. (I wrote that at normal speed, like I would while teaching.)  Again, it worked fine in Wimba.  Also, drawing with the mouse does NOT have this problem.

The problem appears to be time vs length of stroke dependent, meaning if I write VERY VERY slowly, the missing part of the stroke is quite small. But I would have to write too slowly for a live classroom to make this work.  As another workaround, if I simply delay moving the stylus until it is "ready" to write, it thinks I am trying to right click, which I sometimes need to be able to do (so I can't turn off that setting).

Any suggestions?  (Finding something via Google, I already disabled the Tablet PC Input service via services.msc without seeing any change.)

Thanks in advance!!

This topic has been closed for replies.

2 replies

L
leucin
Participant
February 5, 2014

I'm resurrecting this thread as I have run into the same problem with an Intuos and Adobe Connect 9. However, I have found a solution that works for me: Start->Run->Services.msc and stop the "Tablet PC Input Service" (You can also set the startup type to manual so that it will not restart on the next boot). It appears that while this service is running Adobe Connect is fighting with Windows to figure out who gets to handle the input, causing that awful delay.

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
August 23, 2013

Hi,

We have had issues in the past with Performance of Adobe Connect when a touch device was attached to a system. But of late we have fixed them all.

Will really appreciate if you can please tell the Connect version you are using.

Thanks

Sameer Puri

C
Cyber_Calc_TeacherAuthor
Participating Frequently
August 23, 2013

Hope this helps...

C
Cyber_Calc_TeacherAuthor
Participating Frequently
August 23, 2013

Hi,

Thanks for the screenshot. Your are one of our few customers who were upgraded to latest Connect version a few days back only. And unfortunately (or fortunately?), this latest release does have all the fixes that i was talking about. :-/

We do have bamboo touch devices in-house. We will try and see if we can replicate the issue. Till then can you try one more thing. Can you open your meeting in browser instead of Connect add-in and see if there is any improvement. You can open your meeting in browser by appending ?launcher=false at the end of the meeting url..

Let me know if you have issues launching the meeting in Flash player.

Thanks

Sameer Puri


First, I am experiencing the same issue without using the Bamboo, this time using an HP touchsmart tx2 convertible tablet PC with WIN 7.  The results are the same, with the first part of each stroke missing.  I also saw a similar result using the Adobe Connect ipad app.  The drawing was VERY slow in responding, but it was accurate, and I could hold my finger in place briefly before drawing each stroke in order to get the entire stroke on the screen.  (This is fascinating in that detached, "if only this was happening to someone else and I could help THEM" kinda way...)

Second, I tried again, this time appending the classroom address with ?launcher=false as I linked from my dashboard.  The result with that new address was also the same.

Finally, I will try the Bamboo on my PC this evening and report back either way.

Thanks for the help--I know this will all be worth it when we get it solved!

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