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C
Cyber_Calc_Teacher
Participating Frequently
August 22, 2013
Question

Wacom Bamboo strokes truncated

  • August 22, 2013
  • 2 replies
  • 9416 views

I am a math teacher in a synchronous online environment, coming to Adobe Connect from Wimba.  I am using a WIN 7 PC with the Bamboo Dock software and Wacom Bamboo CTL-470 tablet/stylus combo.  Last year's experience in Wimba was less than ideal, but fully functional.  Now my school has transitioned to Adobe Connect.  When I attempt to write on the whiteboard or annotate a PowerPoint slide, the first "x"percent of each stroke is not visible, as if the stroke is being monitored, but no "ink" is being deposited on the screen, then the last "y" percent of the stroke is "written."  I hope my screenshot will illustrate...

As I hope you can see, the beginning of each stroke is missing. (I wrote that at normal speed, like I would while teaching.)  Again, it worked fine in Wimba.  Also, drawing with the mouse does NOT have this problem.

The problem appears to be time vs length of stroke dependent, meaning if I write VERY VERY slowly, the missing part of the stroke is quite small. But I would have to write too slowly for a live classroom to make this work.  As another workaround, if I simply delay moving the stylus until it is "ready" to write, it thinks I am trying to right click, which I sometimes need to be able to do (so I can't turn off that setting).

Any suggestions?  (Finding something via Google, I already disabled the Tablet PC Input service via services.msc without seeing any change.)

Thanks in advance!!

This topic has been closed for replies.

2 replies

L
leucin
Participant
February 5, 2014

I'm resurrecting this thread as I have run into the same problem with an Intuos and Adobe Connect 9. However, I have found a solution that works for me: Start->Run->Services.msc and stop the "Tablet PC Input Service" (You can also set the startup type to manual so that it will not restart on the next boot). It appears that while this service is running Adobe Connect is fighting with Windows to figure out who gets to handle the input, causing that awful delay.

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
August 23, 2013

Hi,

We have had issues in the past with Performance of Adobe Connect when a touch device was attached to a system. But of late we have fixed them all.

Will really appreciate if you can please tell the Connect version you are using.

Thanks

Sameer Puri

C
Cyber_Calc_TeacherAuthor
Participating Frequently
August 23, 2013

Hope this helps...

A
Anonymous
September 19, 2013

I have continued exploring.  I tried sharing Paint instead of using the whiteboard pod, and that appears to work without incident.  I think that will be my current workaround until the bamboo works in the latest version of Connect.  I also found the link for the Adobe Connect Connection Test, so I tried it.  Results are below:

Then when I clicked on the "Install Add-in" link:

This is the same computer that reported the Adobe Connect 9 Add-in above.  When I exit the classroom, this is the message I see:

If this is not helpful, I apologize.  Class starts Tuesday and I am trying to find a solution...

Message was edited by: Cyber Calc Teacher to add third screenshot


Check your installed programs, I have seen this too.  It was happening when our users had the Adobe Connect 8 Add-in installed and but needed the Adobe Connect 9 Add-In. 

In Programs and Features (Windows) we saw Adobe Connect Add-in with no version information and then a second Adobe Connect 9 Add-in with varied version information. 

There were some known conflicts documented about having both I saw, so we are working to remove and re-install only the one version of the add-in.

Hope this helps others.

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