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hunchster
Participant
April 27, 2020
Question

Webcam issues on Adobe connect

  • April 27, 2020
  • 3 replies
  • 2769 views

Hi,

I am hoping someone can help me with this as I have searched widely to no avail??

I have a new webcam, and one that works on Skype, Teams etc....it works!!

I am a teachers & have to use Adobe connect to deliver sessions. My audio & everything else is fine, but I cannot get the webcam to work. It turns on, lights come on - but no pictures. Just a grey screen, when it is on. I assume it has to do with the resolution or setting somewhere?? But i cannot find how to adjust them ot do troubleshooting. Any ideas or solutions will be greatly appreciated......help please !!!!!

Scott

    This topic has been closed for replies.

    3 replies

    L
    LouGarner
    Participant
    July 23, 2020

    Sounds like Windows doesn't find your camera.  Check DEVICE MANAGER to see if it shown active.

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 29, 2020

    No need to be angry. This is a User Community forum, so any individuals replying here to help are taking time out of their day to help others. Maria simply moved your post to the correct forum for Adobe Connect and posted a comment saying as much. 

     

    Camera issues can be hard to chase down as we have no insight as to what camera you are using, how you are using Connect, etc. But, I'll give it a shot.

    Were other applications that use the camera open or accessing the camera? It should only allow one application at a time to use it. 
    When you were in Connect were you using the Flash Player in your browser or the Connect Desktop App?

    Was the camera connected to your computer before you launched Adobe Connect?

    Are your camera drivers up to date?

      W
      WasteWaterEd
      Known Participant
      April 29, 2020

      Ahh the eccentricities of connecting devices eh? One of my colleagues camera suddenly only showed him in black and white AND upside down! very funny but no amount of trial and error fixed it - he got a new camera.

      I'm having a similar issue right now as my Blue Yeti Mic suddenly decided not to work?

      Try an alternative devide would be my take - my Plantronics works just fine for Conenct and the Yeti for everything else.

        _maria_
        Community Manager
        _maria_Community Manager
        Community Manager
        April 28, 2020

        moved to Adobe Connect community

        H
        hunchsterAuthor
        Participant
        April 28, 2020

        I am sorry. I cannot find any reply; even though this states there is a reply?? What is moved to adobe community??

        I just need a written reply with words or directions, I am time poor & trying to deliver educational online sessions.

        If there is no viable solution leave it blank.......I dont follow what is here by Maria??

        That is not a reply & is of NO value !!!

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