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ScottS2209
Participant
April 14, 2020
Question

Webcam Video only 240p 10fps

  • April 14, 2020
  • 2 replies
  • 1261 views

Hi,

 

since last week we cannot broadcast in 720p 20fps anymore. We got three connect accounts, the highest setting is always 240p 10 fps. When will this be fixed? Our customer demands a better quality way better than 240p. Is there anything we can do?

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    2 replies

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 14, 2020

    Reach out to the Connect Support team directly then. They should be able to help identify a resolution. https://helpx.adobe.com/adobe-connect/connect-support.html

     

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    ScottS2209Author
    Participant
    May 6, 2020

    Hi Jorma, 

     

    by now nearly a month is over and nothing happend. Still no option for higher resolutions. Do you know when Adobe will set this feature back to normal? 

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    ScottS2209Author
    Participant
    May 7, 2020

    Did you contact the Connect Support team?


    Yes I did, the first time you told me to. But they couldn't tell me when the settings will be be back at 720p. That's why I'm asking here. 

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 14, 2020

    It sounds like someone set the video quality and locked it in the Admin section of Connect centeral. If you have Admin rights, go to Administration > Compliance and Control > Share Settings and look at the Room Bandwidth section. There is a couple of sliders to set the default quality settings for webcam video and screen sharing and a check box below them to prevent the settings from being changed in the Meeting. Uncheck that box and you should be able to increase video quality in future sessions. 

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    ScottS2209Author
    Participant
    April 14, 2020

    Hi Jorma,

    thank you for the quick reply. I did check the settings, put the sliders to "high" but there was no effect. We got the Webinar 500 Licence, also set up a new Seminar room but also there no effect. So still at 240p. We need to get that fixed, because we´re going to start a new series of webinars at 16.4.2020.

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