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Participant
November 17, 2008
Question

AAC Requires Flash Player 8.0.22 or newer ERROR

  • November 17, 2008
  • 6 replies
  • 3432 views
When I try to connect to Acrobat Connect I get the following message:

***Adobe Acrobat Connect requires Flash Player 8.0.22 or newer***

I know I have the latest Flash Player installed (even reinstalled just to be on the safe side)
To support this the checking app on the troubleshooting page are giving me thumbs up on all accounts:

*** 1. Your version of Flash Player is supported (Supported)
*** 2. Server Connection Test (Connected)
*** 3. Connection Speed Test (Your connection is LAN speed)
*** 4. Acrobat Connect Add-in Test (Installed)

I'm using the following:
Mac OSX 10.5.5 / Intel Core 2 Duo
Firefox or Safari (Same problem in both browsers)

Suggestions (or solution) anyone?
Help is very much appreciated.



    This topic has been closed for replies.

    6 replies

    Participant
    January 14, 2009
    Miu Miu Wooden Handle Tote
    I am constantly drawn to cream colored leathers. Browns and whites can be harsh at times, so adding a bit of cream to tone it down is the perfect option. And whites do not have to stop being worn after Labor Day, in fact winter whites are perfectly luxe for the season. But I typically opt for a white that is creamier. And the soya cream leather on the Miu Miu Wooden Handle Tote offers a feeling of winter resort. The wooden handle does give the bag a very resort feel, but would look perfect in a more tropical area (like South Florida). The wooden handle may not fit on your shoulder well, and even if it did it may grind into your shoulder a bit. Of course Miu Miu added in an optional detachable shoulder strap. I adore this bag, adore the color of the leather, and adore the wooden accent. Buy through (Buy through http://www.good-handbag.com/miu-miu/miu-miu-handbag.html,Net A Porter for $142.)
    Participant
    January 14, 2009
    Miu Miu Wooden Handle Tote
    I am constantly drawn to cream colored leathers. Browns and whites can be harsh at times, so adding a bit of cream to tone it down is the perfect option. And whites do not have to stop being worn after Labor Day, in fact winter whites are perfectly luxe for the season. But I typically opt for a white that is creamier. And the soya cream leather on the Miu Miu Wooden Handle Tote offers a feeling of winter resort. The wooden handle does give the bag a very resort feel, but would look perfect in a more tropical area (like South Florida). The wooden handle may not fit on your shoulder well, and even if it did it may grind into your shoulder a bit. Of course Miu Miu added in an optional detachable shoulder strap. I adore this bag, adore the color of the leather, and adore the wooden accent. Buy through (Buy through http://www.good-handbag.com/miu-miu/miu-miu-handbag.html,Net A Porter for $142.)
    Participant
    January 14, 2009
    Miu Miu Wooden Handle Tote
    I am constantly drawn to cream colored leathers. Browns and whites can be harsh at times, so adding a bit of cream to tone it down is the perfect option. And whites do not have to stop being worn after Labor Day, in fact winter whites are perfectly luxe for the season. But I typically opt for a white that is creamier. And the soya cream leather on the Miu Miu Wooden Handle Tote offers a feeling of winter resort. The wooden handle does give the bag a very resort feel, but would look perfect in a more tropical area (like South Florida). The wooden handle may not fit on your shoulder well, and even if it did it may grind into your shoulder a bit. Of course Miu Miu added in an optional detachable shoulder strap. I adore this bag, adore the color of the leather, and adore the wooden accent. Buy through (Buy through http://www.good-handbag.com/miu-miu/miu-miu-handbag.html,Net A Porter for $142.)
    Participant
    January 20, 2009
    Participant
    January 9, 2009
    Deleted, Please remove
    Participant
    December 23, 2008
    I have the same problem.

    So i cant use the trial version:-(

    Please let me know what i have to do.

    lg Calvin
    Participant
    December 26, 2008
    Well, the problem got "solved" as the trial account run off.
    I could not log in cause of the problem with the flashplayer.

    It´s quite poor, that there is no response...
    Adobe Employee
    November 26, 2008
    Hi,

    I have seen this issue - is it still occurring for you? On which site?
    Participant
    December 12, 2008
    Hi,

    I´m having the same problem:

    Player Version: WIN 10,0,12,36

    App-Server returned: code:ok, servers=rtmp://FC1.EMEA.ACROBAT.COM:1935/,rtmps://FC1.EMEA.ACROBAT.COM:443/

    FMS Server connected with protocol: rtmp

    BW Test Results: = _ latency=18 msec, down=3072.6 kbit/s, up=1791.1 kbit/s _

    Add-in Installed

    Add-in version:9,0,177,0

    ...the trial-Account will run out, an I will not have been able to check the funtkionality... :(

    Jorma_at_CoSo
    Legend
    January 23, 2009
    quote:

    Originally posted by: Yatho
    Hi,

    I´m having the same problem:

    Player Version: WIN 10,0,12,36

    App-Server returned: code:ok, servers=rtmp://FC1.EMEA.ACROBAT.COM:1935/,rtmps://FC1.EMEA.ACROBAT.COM:443/

    FMS Server connected with protocol: rtmp

    BW Test Results: = _ latency=18 msec, down=3072.6 kbit/s, up=1791.1 kbit/s _

    Add-in Installed

    Add-in version:9,0,177,0

    ...the trial-Account will run out, an I will not have been able to check the funtkionality... :(




    From this error it looks as if your IT department has blocked port 1935 which Connect runs over. If you are in the hosted environment you can expect it to tunnel to port 80 but you should have your IT staff open up port 1935 and see if that resolves your issues.