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Martd88
Participant
June 22, 2020
Question

Adobe Connect - Black Screen

  • June 22, 2020
  • 2 replies
  • 326 views

Hi folks, quick question.  I was part of virtual classroom today and on two occasions my screen went totally blank although I could still hear the presenter I could not participate.  I was using an IPad Pro via Abode Connect Mobile App, the only way I could resolve the problems was to reboot the system and log into the classroom again. 

 

Anyone had any similar issues ?

This topic has been closed for replies.

2 replies

Jorma_at_CoSo
Jorma_at_CoSo
Legend
June 24, 2020

The Connect Mobile App is... well... kind of old. It works for most situations but Adobe hasn't done any development on it since October 2018. 

I've heard talk of a new mobile app, but it's just that at this point. If it's not working, I'd suggest trying to clear the data and re-launching the app or going through and uninstall/reinstall process. Otherwise, use the HTML version of the room (if enabled) in your iPad's browser and see if that works better.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
June 22, 2020

Hi there, 

 

I am moving your query to the correct community 'Connect' experts here will be able to assist you better. 

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