Adobe Connect user dropping from Meeting after ~30sec

Question

We have a lot of users using Adobe Connect from multiplae sites around the country. One particular site (and one site only) is having difficulty staying connected to a meeting. They are able to successfully log into the meeting and can see the meeting room. After ~30 seconds each time they are booted from the room. Is this a common problem that anyone has seen? The only other problem we have come accross is users getting stuck at the loading screen and the meeting never launching but thet had to do with not allowing the FMS ip address through firewalls.

Had anyone else experienced users being disconnected after ~30 seconds. It happens every time they try to connect. Apparently it goes to a "Connection lost, waiting to connect" screen. I know they are not physically losing connection as other services stay online. Some idea we had were packet inspection or time to live settings. Any ideas?

Jorma_at_CoSo · Answer

It sounds to me like there is some other issue with their connectivity. It could be an IT policy that monitors for streaming traffic and intrupts it (to keep people from watching movies or such), or it could even be a saturation of their network, and Connect doesn't have priority so it gets dropped. From your description it definitly sounds like there is something happening at that location that is preventing individuals from attending the meetings.

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