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A
Anonymous
August 5, 2014
Answered

I am trying to use adobe connect. When I try to use my camera it doesn't allow me. FaceTime and Skype work fine. I have a Mac Book Pro OS X 10.9.4

  • August 5, 2014
  • 1 reply
  • 4960 views

Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer Jorma_at_CoSo

When you go to hit the camera button it comes up with 2 windows and when I try and click on the allow button it won't take it.  It freezes those two windows. The second window is the preview window.  Also I've noticed the camera light on above the screen is not coming on.  But it comes on when I use facetime.


Odd. To select the camera before activating it you can do one of two things:

1. Use the drop down button to the right of the camer button and select a different camera input.

2. Right click anywhere in the room and select Settings... and then go to the camera tab to select which camera you want Flash to look to (you can also predefine permissions for Flash to acces your camera here but selecting Allow on the first tab seen in the Settings dialog):

Are you using the Connect add-in or just the Flash Player in your browser?

1 reply

N
Adobe Employee
ngoyal
Adobe Employee
August 6, 2014

Which browser are you using ? If you are using chrome please have a look at this :

Allow sites to access your camera and microphone - Chrome Help

Please try using Safari.

Thanks,

-Nitin

A
Anonymous
August 11, 2014

I always use Safari.  Still doesn't work.

Jorma_at_CoSo
Jorma_at_CoSo
Legend
August 11, 2014

Have you used the drop down menu next to the camera button at the top of the meeting room to select a different camera? Macs have historically been quirky when using the camera, as they may have 3-4 options with just the iSight camera. I recall the USB Camera option was the one that used to work for me.

When you say it won't allow you to use your camera, are you getting an error message or is it just not showing an image?

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